Times have changed, technological progress is the cause. Consumers can find what they want at a better price, with good service, with guaranteed quality, with ease, and with interruptions. This is independence, the consumer determines the fate of the company. For them, leaving or being loyal is not a problem. Then it's time for the company to fix itself. This study examines all matters relating to purchasing decisions, especially those that affect dominantly. How customers are influenced to buy a product online, especially for the middle class. To answer that question, a quantitative approach is carried out by asking questions to respondents. The results showed, price is the main factor that influences the purchase. While service is a reinforcing factor in purchasing decisions
This study aimed is to analyze the effect of Internal Marketing to Internal Customer Satisfaction Company On PDAM TirtaMayang city of Jambi, The population is PDAM TirtaMayang Employees, it is selected randomly as many as 72 people. Results were statistically demonstrated that the Internal Marketing consists of five dimensions together affect the internal customer satisfaction on PDAM TirtaMayang determinant coefficient Jambi with 61.00 percent. Partially there are two variables: the recruitment and empowerment of the five dimensions that have a positive and significant effect, while for the other three variables, is not significant. And the most influential variable is the variable employee empowerment. In addition, given the influence of the independent variables together against internal customer satisfaction on the company PDAM TirtaMayang Jambi City by 61.00 percent, 39.00 percent of course there are still other variables beyond the variables that affect the company's internal customer satisfaction on the taps TirtaMayang Jambi City that need to be investigated further.Keywords: Internal Marketing, Internal Customer Satisfaction.
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