An exploratory study of managers with individual affiliate memberships in the American Hotel & Lodging Association was undertaken to (a) determine if any underlying dimensions are perceived within diversity management training initiatives (DMTIs) used in the lodging industry and (b) determine if managers can be grouped according to the importance placed on DMTIs. A survey was mailed to a random sample of 998 managers.A principal components analysis explaining 75% of the variance revealed that five underlying dimensions represented the DMTIs. Three groups of managers were identified from a hierarchical cluster procedure.
KEYWORDS: ethics , gender , hospitality , infl uences , students , European The purpose of this paper is to assess the sources influencing an ethical decision-making process of European hospitality students. Ten scenarios were used (1) to indicate whether the action posed was ' ethical ' , ' unethical ' , or ' not a question of ethics ' and (2) to indicate what they would do if they were in this situation. We found that of the nearly 400 European hospitality students, 54 per cent females and 46 per cent males, both genders indicated that parents, close friends, and business management courses influenced their ethical beliefs the most. Additionally, we found that responses were significantly different for only one of the ten scenarios with regards to gender.The action responses to the proposed scenarios were, however, statistically significant for five scenarios; four of these five were business scenarios. Female European hospitality students were more likely to engage in ethical behaviour and are generally less tolerant of questionable practices than their male peers.
Purpose -The purpose of this research paper is to describe the results and implications of an ethics survey completed by students attending hospitality schools in Europe and the USA. Designmethodology/approach -A questionnaire containing ten scenarios with five oriented to work issues and five to school issues was given to students attending hospitality programs in Europe and the USA. For each scenario, the students indicated whether the action in the scenario was ethical, not ethical or not a question of ethics (NQE). In addition, students were queried regarding influences on their ethical beliefs. Findings -The ethical beliefs of both groups of hospitality students were most influenced by their parents and least influenced by college courses in religion. The majority of European and US hospitality students indicated the actions in the scenarios were not ethical while a moderate minority indicated NQE. Overall, US students appear to be slightly less tolerant than their European counterparts.Research limitations/implications -The majority of European students are within their third and fourth years of college while the majority of US students are in their first and second years of study. Originality/value -Both hospitality executives and students should find these research results most interesting as they reveal students' ethical views in a variety of settings oriented to work and school. Further, influences of the students' ethical beliefs are clearly reported from most to least important.
This study investigates diversity management training initiatives (DMTIs) currently practiced within the lodging industry. The results suggest that once an employee becomes involved in the diversity management training initiative, their perception of its importance increases. It was also concluded that the perceived impact of DMTIs is positive for both minority and non-minority employees. The findings support the notion that the lodging industry is operating in a very diverse environment. Thus, emphasizing communication and educational training initiatives while reiterating their importance to all involved is necessary for success.
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