The subject of the study is the effective functioning of the port, in particular, the optimal organization and management of transshipment processes. To improve the efficiency of quality indicators, we will consider the use of technology for managing the processing of refrigerated container cargo. To achieve this goal, it is necessary to solve particular problems, one of which is the study and analysis of existing methods for determining the quality indicators of the transshipment processes of cargo lots of a container terminal. The identification and justification of such indicators is carried out by using a probabilistic model built on a queuing system that takes into account random moments of time, such as the arrival of vessels, which entails simple servicing devices or the formation of queues. The substantiation of the field of research is carried out by reviewing the features of sea refrigerated container transportations and concretising the processes of handling cargo consignments. Taking into account the specifics of the operation of container terminals, the proposed system allows optimizing such factors as: simple equipment, excess storage spaces, queues and the possibility of accounting for random variables (the moment of arrival of cargo and the time interval for processing cargo). And leads to more accurate results of calculations. Analyzing the service performance of the terminal, it makes it possible to justify the adequacy of the chosen area of research. By the product of a comparative analysis of the classical and "non-Markovian" approaches, in calculating the probabilistic characteristics of the processing of refrigerated container cargo. The result of this analysis shows that when using the chosen method, the main indicator of the functioning of the system, such as the average waiting time for shipments, is more accurate, and is of less importance than in calculating the classical method.
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