Pharmacists have an important role within the healthcare system. They can offer some services to the patients including consultation, patient education and therapeutic management. Community pharmacists can assess the type and severity of pain, monitor treatment and guide medication regulation to improve the treatment of the pain. The involvement of pharmacists in nonprescription medication counseling about pain will increase the public’s ability to understand the risks and benefits of over-the-counter drugs. Aim and objects was to study and analyze professional abilities and role of pharmacy employees during the pain management. The survey was conducted among 285 employees of licensed pharmacies in Armenia with the help of questionnaires, the number of which was determined according to “The Survey System Version 11.0”. Survey data were entered and analyzed using SPSS software package. The study was quantitative investigation and the questionnaire was developed based on the World Health Organization standard questionnaire. As a result of our research, it became clear that pharmacists have pure, indistinct knowledge about adverse reactions of over-the-counter analgesics and pharmacy employees in the Republic of Armenia have incomplete knowledge and ideas about pain management. According to the study pharmacists’ information sources was not reliable and the use of these sources in professional pharmaceutical practice were not inappropriate. Involvement of pharmacists in primary care pain management is very important and pain management training of pharmacy staffs should be encouraged. Pharmacist should be a part of a multidisciplinary pain management team and for this reason comprehensive information on pain management as well as development of practical skills should be included in continuing education programs for pharmacists.
Pharmacists are the most accessible healthcare professionals and they are often involved in managing diarrhea symptom. Aim of the study was to evaluate the practices of Republic of Armenia pharmacy employees when managing diarrhea, with specific focus on medicine dispensing, pharmaceutical care and also consumer preferences about medicines. The survey was conducted among 284 pharmacy employees selected randomly sampling during 2019-2021. Primary information was collected using a questionnaire. Pharmacy employee in Armenia was asked about their knowledge and dispensing recommendations to manage diarrhea. On each question is attached diagram or table. The results were analyzed with SPSS statistical software, version 12.0. Diarrhea is considered a common symptom, about which patients very often seek the advice of a pharmacy staff. Pharmacy employees dispense a large number of drugs for diarrhea every day. The most common medicines recommended by them were Antimotelities, then Probiotics, Intestinal adsorbent, Antibiotics, Oral rehydration solutions and Antimicrobial. The most common demanded medicines by consumers were also Antimotelity medicines, Antibiotics, then Probiotics, Intestinal adsorbent, oral rehydration solutions and Antimicrobial. Pharmaceutical advice given by pharmacy staff on medicine use and side effects was poor. In question what are the major side effects of medicines you are offered, most pharmacy staff (55%) did not respond, 20% of pharmacy employees noted side effects on the gastrointestinal system, 7% on the nervous system. 8% of pharmacy employees noted allergic reaction and 10% other different side effects. According to the study, the majority of pharmacy employees receive information about over-the-counter drugs of for diarrhea from sources on the Internet. Only few participants used formularies, standard tables, professional books and lectures. It is important to improve pharmacy employees’ knowledge in the area of Pharmaceutical care during minor illnesses such as diarrhea and to develop pharmaceutical care algorithms that will help the pharmacy employees in consumer consultation.
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