This research aims to define the degree of customer satisfaction in Mongolian higher educational services and determine quality characteristics that can be used to improve customer satisfaction based on the potential customer satisfaction improvement (PCSI) index using the Kano and SERVQUAL models. The Kano and Timko models were used through a questionnaire survey of students in Mongolian national universities based on a survey questionnaire aiming to classify the quality attributes by the SERVQUAL model to calculate the potential customer satisfaction improvement index. Moreover, the PCSI is used to assess the improvement possibilities with the Kano model’s attributes. The PCSI index represents how much a service feature can increase the degree of customer satisfaction when the service feature is completely fulfilled. More than 50 undergraduate students participated in this study. According to the PCSI calculation results, this research can help Mongolian national universities improve customer satisfaction among students. The PCSI index suggested by this research can also be used for other service quality analyses.
The main objective of This study is to develop a method for predicting efficient local education finance using data envelopment analysis and data mining. Local education finance plays an important role in local development and national development. Therefore, local education financing requires efficient expenditure, and ineffective spending needs to be blocked. Therefore, this study predicts the efficiency of financial expenditure of each local education. In order to predict the efficient financial management technique, this study uses data envelopment analysis to analyze an effective education office and data mining to analyze the financial management style of efficient local education office. Decision tree among four data mining techniques showed the highest prediction power. As a result of the analysis, six financial variables were able to predict efficient local education offices. It will be possible to operate the local education finances efficiently through the revealed management style, and the method will be applicable in other fields.
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