Purpose – This paper aims to gather empirical evidence for what colleagues from different organizations reported they learned from informal professional learning conversations. Informal learning conversations with colleagues is a powerful yet understudied source of self-directed, professional development. Design/methodology/approach – This study of mixed methods investigated the types of learning 79 leaders from 22 organizations reported they learned via post-conversation surveys from 44 peer-led discussions over a two-year period. Findings – Survey data suggest empirical evidence of five learning outcomes – informational, conceptual, operational, reflective and social learning. The study describes these categories, the overall distribution of these types of learning in the community and how most conversations were “high-yielding” in a particular outcome. Originality/value – To the knowledge of the authors, this study is the first to suggest empirical evidence of categories of learning that participants report from informal, cross-organizational learning conversations.
Cross-organizational "learning conversations" are an important source of informal learning among professionals, though little is known about whether specific characteristics of conversational interaction contribute to different learning outcomes in such conversations. This mixed-methods study examined the relationship between what (learning outcomes) and from what (specific conversational contributions) 79 executives from 22 organizations reported they learned from informal, peer-led conversations. Findings suggest that (1) there are unique associations between different types of reported learning outcomes and specific types of conversational contributions that are controversial, narrative, and inquiry in nature and (2) higher and/or lower proportions of certain conversational moves may support particular types of learning outcomes. We conclude with a discussion of findings and how they can support developing more nuanced taxonomies of effective discourse for informal learning, and identify areas for future research.
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