Part 4: Knowledge Management and EngineeringInternational audienceCompliance is an important aspect of operational requirements, and is essential to have a system that allows for compliance to be monitored, managed and improved. However, why non-compliance occurs in organisations is not always well understood. This paper proposes that the semiotic approach can aid in making sense of non-compliance behaviour by analysis of the actions of the agents. In particular, the organisational containment analysis highlights the division between informal and formal treatment of compliance. It also indicates that the established norms which are as a result of rules, regulations, beliefs and other patterns can influence behaviour. The paper proposes that these norms and patterns constitute the culture and beliefs of the organisation and determines how the agents embrace rules and regulations. An example of analysing compliance using the semiotic approach is presented using a case study of non-compliance to the quality management system at NHS Blood and Transplant (NHSBT)
Compliance is important for organisations but models and tools to aid understanding of compliance behaviour is limited. This paper argues that the understanding of the interaction between subjects and objects and their intention to comply with requirements of rules and regulations may be a predictor of compliance behaviour. Thus, a Conceptual Compliance Assessment Model (CAM) is developed by extension of Technology Acceptance Model and Activity theory for assessment of compliance behaviour. Data collected and evaluated showed that the awareness and understanding of the mediational tool is critical in realizing the outcome. It also showed that other factors like the perceived usefulness, perceived ease of use, the community and the management set up also affected compliance behaviour. Essentially, the use of CAM will be useful in assessing the compliance activities of subjects which may aid in formulation of behaviour support systems to improve compliance behaviour.
The use of computers and sophisticated technologies are on the rise, and organizations are constantly looking for ways to invest in technologies to stay ahead of the competitive market. As such, cyber security and safety measures have been put in place by the organizations to protect them from attacks and to ensure that products and services are safe. However, managing cyber security and safety is becoming more challenging in today's business because people are both a cause of cyber security incidents as well as a key part of the protection from them. It is however that non-compliance with policies and directives are major security breaches. What is not well known, however, are the reasons behind the non-compliance behaviours. This chapter seeks to explore the reasons behind the non-compliance behaviours by use of compliance assessment model (CAM). The chapter reviews a case study in a health centre and systematically assesses the reasons behind the non-compliance behaviour by using the CAM model.
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