Background: Maridi county hospital faces a critical shortage of space and staff, and this study is intended to evaluate the possibility of introducing telephone calls to replace faceto-face postoperative clinic visits. We were looking at new ways of how the surgical team can decongest the physical postoperative clinic, so that they can have adequate time to assess new patients on clinic days. Methods:A structured questionnaire was administered to postoperative patients who consented to the study and the data was analyzed using Stata 13.0. Results:The mean age was 38.9 years with an equal number of male and female participants. Hernias and chronic appendicitis were the commonest pathologies noted with herniorrhaphy and appendectomy being the main procedures performed. Out of 120 participants, 56 (46.7%) had access to a telephone that they owned. 88.3% of the study participants said they would prefer a face-toface postoperative clinic follow up compared to only 11.7% who preferred postoperative follow up by telephone call. Conclusion:Many patients find face-to-face postoperative clinic visits more convenient than the possibility of using a telephone call. Amidst this unexpected finding, the surgical team is looking at conducting another study comparing the traditional face-to-face and the use of a telephone call for postoperative follow up, with particular focus on patient satisfaction, health outcomes and financial savings.
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