Increased competition in international luxury hotel industry requires the hotels to continuously improve their HRM policies and practices, with a particular focus on employee training. Hotel industry globally employs a large number of people with high labour turnover. Training employees in hotels, especially in international luxury hotel chains, has always represented a challenge since guests demand high-quality personalized services. The aim of this paper is to examine how international luxury hotel chains in a developing country, such as Serbia, implement training programs. The research was conducted in six five-star and four-star hotels in Belgrade-members of international luxury hotel chains, through in-depth interviews with managers from these hotels. The research has shown examined hotel implement some of the training programs usual for luxury hotel chains. However, in order to develop their local talent pools and improve staff skills on a continuous basis, the luxury hotels in Serbia need to reexamine their training systems, having in mind that most of them are highly standardized, to implement more diversified training plans, and provide more overseas training opportunities for local employees from Serbia.
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