A framework for the analysis of implicit team knowledge is developed based on action regulation theory and concepts of individual implicit knowledge. We argue that the explication and reflection on implicit knowledge in and of teams supports an individual understanding and a shared mental model of the task which in turn should enhance team innovation. In an experimental study, 48 students of mechanical engineering in 16 groups worked on a product development task. Experimental conditions were explication versus no explication and individual versus collective explication. Individual as well as collective explication enhanced the overall outcome quality, but not the originality of solutions. The positive effects of collective explication were stronger than the effects of individual explication. Group processes and contents of explication were in line with the assumption from action regulation theory that reflecting on goals and strategies facilitates performance of complex tasks.
Companies need to understand what their products and services do for their customers. But how can we encourage the organizations that we work for to concentrate more on the needs of their customers and end users? How can we inspire each other to deliver more innovative products?In this paper, we will discuss the impact of Design Thinking, facilitated by User Experience Design (UxD) on different levels and divisions of an organization and show how UxD can help support an organization's shift towards customer centricity.
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