We discuss a retrieval model in which the task is to complete a sentence, given an initial fragment, and given an application specific document collection. This model is motivated by administrative and call center environments, in which users have to write documents with a certain repetitiveness. We formulate the problem setting and discuss appropriate performance metrics. We present an index-based retrieval algorithm and a cluster-based approach, and evaluate our algorithms using collections of emails that have been written by two distinct service centers.
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