Please reference as: Stylidis, D., . Residents' support for tourism development: The role of residents' place image and perceived tourism impacts. Tourism Management, 45(0), 260-274. doi: http://dx.doi.org/10.1016Management, 45(0), 260-274. doi: http://dx.doi.org/10. /j.tourman.2014 ABSTRACTDrawing on the triple bottom line approach for tourism impacts (economic, sociocultural and environmental) and adopting a non-forced approach for measuring residents' perception of these impacts, this study explores the role of residents' place image in shaping their support for tourism development. The tested model proposes that residents' place image affects their perceptions of tourism impacts and in turn their support for tourism development. The results stress the need for a more flexible and resident-oriented measurement of tourism impacts, revealing that more favorable perceptions of the economic, socio-cultural and environmental impacts lead to greater support. Moreover, while residents' place image has been largely neglected by tourism development studies, the findings of this study reveal its significance in shaping residents' perception of tourism impacts as well as their level of support. The practical implications of the findings for tourism planning and development are also discussed.

Studies on place image have predominantly focused on the tourists’ destination image and have given limited attention to other stakeholders’ perspectives. This study aims to address this gap by focusing on the notion of residents’ place image, whereby it reviews existing literature on residents’ place image in terms of whether common attributes can be identified, and examines the role of community-focused attributes in its measurement. Data collected from a sample of 481 Kavala residents (Greece) were subjected to exploratory and confirmatory factor analysis. The study reveals that the existing measurement tools have typically emphasized destination-focused attributes and neglected community-focused attributes. This study contributes to the residents’ place image research by proposing a more holistic measurement, which consisted of four dimensions: physical appearance, community services, social environment, and entertainment opportunities. The study also offers practical insights for developing and promoting a tourist place while simultaneously enhancing its residents’ quality of life.

Growth in online shopping has led to increased numbers of small delivery vehicles in urban areas leading to a range of negative externalities. Young people are significant generators of home deliveries and, when clustered in university halls of residence, can generate considerable freight traffic to one location. This paper explores the potential to consolidate these deliveries using an urban consolidation centre. Based on the case of Southampton, UK, data were compiled from three linked sources: a delivery audit of four halls of residence at the University of Southampton housing 5,050 residents; annual package receipt records from Southampton Solent University halls (2,294 residents); and an online shopping survey distributed to Southampton University students (486 responses). The results suggest that in cities with multiple higher education institutions (HEIs), where in excess of 8,000 students live in halls, over 13,000 courier trips could be generated annually, delivering over 4,000m 3 of packages. These could be consolidated onto fewer than 300 vehicles for an annual service cost of approximately £18 per student, reducing congestion, parking infringements and improving air quality. Analysis indicated student acceptance of a consolidated parcel service but operational challenges would include enforcement, performance risk, finance and delivery speed.

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This paper presents an empirical framework for operationalizing passive versus active participation in the context of shopping mall entertainment events (e.g., school holiday events and fashion shows) and assesses the framework's utility for segmenting and profiling shopping mall entertainment audiences. Exploratory factor analysis of data collected at shopping mall events revealed two distinct dimensions, “relax and be entertained” and “socialize and explore,” reflecting passive and active participation, respectively. From nine activities operationalizing passive versus active participation, two distinct audience segments reporting different levels of immediate and future shopping behaviors were identified. The “engage me” segment (active‐dominant audience) was more likely to stay longer at the mall, purchase food and nonfood items, share the event experience with others, and attend similar entertainment events in the future than the “entertain me” segment (passive‐dominant audience). The activities operationalizing passive versus active participation were tested with 280 participants at two family‐oriented shopping mall entertainment events. This paper extends the knowledge in the retail event marketing literature whereby it confirms passive versus active participation levels at retailing events, and verifies that passive and active participation levels can be measured and differentiated operationally. The findings provide insights on the utility of shopper participation level as a meaningful segmentation variable, pertinent to both the marketing and management of shopper experiences within a retailing entertainment event. Managerial implications and limitations of this paper are discussed. Copyright © 2014 John Wiley & Sons, Ltd.