Introduction: Mobbing is defined as the use of a systematic and sustained attack (bullying) against a predetermined victim among colleagues or between a top-tier employee and a bottom-tier one in the hierarchy in order to induce him to quit his job. Purpose: The purpose of this study is to delve into mobbing in the workplace against the nursing staff in the pediatric departments of one of the largest hospitals in Thessaloniki. Methodology: This study is addressed to nurses working in one of the major hospitals in Thessaloniki; indeed, they work at the pediatric departments of the hospital. It will examine carefully any possible exposure to mobbing. The data have been collected through questionnaires containing 51 questions identifying 6 factors that determine mobbing in the workplace. Results: It is obvious that while studying the demographic characteristics of the individuals in the survey sample, most of them are women, while men are fewer. Regarding the marital status of the respondents, a high percentage of the sample is married, a small percentage is single, divorced and not one of them is a widow or a widower. In addition, a small percentage of respondents are between 26-35 years old, the highest percentage of respondents are between 36-45 years old, a slightly lower percentage is found between 46-55 years old and only a few of the respondents are between 56-65 years old. Last but not least, a small percentage of the respondents are Registered Nurses (University Education), the majority of the sample are Registered Nurses (Technological Institution Education) while Licensed Practical Nurses are slightly fewer than the latter ones. Conclusions: Moral harassment (Moral Mobbing) in the workplace is not a static phenomenon affecting only weak and vulnerable people. Antithetically, it is a multidimensional and complex phenomenon and it should be seen both as an interaction of the individual and social characteristics amongst the victim, the victimiser and the organizational culture of the workplace.
<b>Introduction:</b> Continuing nursing education and the practice of newly acquired skills in clinical practice consist of increasingly important tools for improving patients’ care in today's health environment. <br><b>Purpose:</b> The purpose of this review study is to delve into the evaluation of continuing nursing education and its outcomes along with the educator’s role and obligations. <br><b>Materials and Methods:</b> A review of Greek and international literature was carried out, focusing on views regarding continuing nursing education and lifelong learning. The material of the study consisted of articles on the topic, found in Greek and international databases such as: Google Scholar, Mednet, Pubmed, Medline and the Hellenic Academic Libraries Association (HEAL-Link). <br><b>Results:</b> Evaluation of continuing nursing education is an integral part of improving the quality of educational activities. This assessment designates whether nurses meet the desired learning outcomes and provides feedback on ways to improve educational experiences that ultimately improve patient care. <br><b>Conclusions:</b> The final results of continuing nursing education activities should be aimed at improving nursing professional practice, and therefore, the care provided to patients by nurses.
Introduction: The quality of health care services is one of the most frequently mentioned terms and concepts regarding principles of health policy and it is currently high on the agenda of National, European and International policy makers. Purpose: The purpose of this descriptive review is to investigate the correlation between quality in health services and the promotion of health care quality provided by health services. Methodology: The study material consisted of recent articles on the subject mainly found in the Medline electronic database and the Hellenic Academic Libraries Association (HEAL-Link). Results: The clinical quality of services is often difficult to be assessed by "clients" even after the service has been provided. This is due to the fact that customers experience illness, pain, uncertainty, fear and perceived lack of control. Thus, clients may be reluctant to "co-produce" because healthcare is a service they need while they may not want it and because the risk to harm their health is prominent. In the field of healthcare management, patients' perception refers to perceived quality, as opposed to the actual or absolute quality that requires critical management. This is why health care managers face constant pressure to provide qualitative health services. Conclusions: Continuous monitoring of health care services for quality assessment is essential, hence, the evaluation of patients' perceptions of quality of healthcare, has received considerable attention in recent years.
This work is licensed under Creative Commons Attribution 4.0 License AJBSR.MS.ID.000902.
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