By providing you with a detailed description of our upgrade training case, we hope you would be able to (a) relate and compare our case descriptions, environment, processes to your organization and environment, (b) Identify similarities and difference between our cases, and (c) Develop possible action plan based on our lesson learn to carry out your training and evaluations needs. In our lesson learned, look for tools that work best for you depending on your environment to conduct training and evaluations (Beebe et al., 2012). Locate or create your training and evaluation data because they are very useful in improving your training for your learners (Phillips, 1997). Following-up extreme feedback after training evaluation (Goad, 2010) either directly in person or through related channel allows you to evaluate and gain more insight into learner's reactions.
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