Objective: This study aimed to identify and compare the factors that contribute to patient satisfaction towards the medical care services between governmental and private healthcare clinics. Methods:A self-administrated (Arabic/English) questionnaire was used to conduct the all participants. Participants were selected using convenience sampling for both the governmental and private clinics.Results: Participated were 141 patients from the government clinics and 215 patients from private clinics. 75% of the patients were Saudi, 49.1% were male patients. Opinion about level of care provided was significantly higher in AL-Ameen Hospital outpatient clinic (AHOC) (77%) than Taif University outpatient clinic (TUOC) (59%), the physician explain way of taking medication was (42%) in TUOC compared to (55%) in AHOC. Waiting time >30 Min was (7.09%) in TUOC while it was (30.70%) in AHOC. The time spent during examination >30 Min was (3.55%) in TUOC while it was (7.91%) in AHOC. Satisfaction about working hours was significantly less in TUOC (29%) compared to (44%) in AHOC. Conclusion:Although patients at the AHOC were more satisfied than those at TUOC with the health care they received, eight of the predictors of patient satisfaction in this study were common to both settings.
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