Key Points Question Can an automated patient dashboard and nudges to physicians increase guideline-appropriate statin prescription rates among patients who were not previously receiving statin therapy? Findings In this cluster randomized clinical trial of 96 primary care physicians from 32 practice sites including 4774 patients, an automated patient dashboard using active choice framing and peer comparison feedback led to a modest but significant increase in guideline-appropriate statin prescribing rates compared with usual care. Meaning Nudges to physicians offer an effective, low-cost, and scalable approach to increase use of automated patient dashboards to improve guideline-concordant prescribing behaviors, but these approaches may need to be designed to better fit within clinician workflow or be combined with other approaches to further increase their impact.
Many health care professionals find it irritating when management gurus recommend solving health care's problems with approaches they would "copy and paste" from unrelated industries -a former chief executive of a manufacturing company claims that the same simple lessons that enabled him to transform his own industry can improve value in health care, or a business-school professor offers an eight-point leadership plan that she's translated into health care as easily as if she'd translated it into French. Many people who work in health care value outside perspectives and are open to new approaches -and yet bristle at facile recommendations emerging from these translations.
BackgroundPatient portals are frequently used in modern health care systems as an engagement and communication tool. An increased focus on the potential value of these communication channels to improve health outcomes is warranted.ObjectiveThis paper aimed to quantify the impact of portal use on patients’ preventive health behavior and chronic health outcomes.MethodsWe conducted a retrospective, observational cohort study of 10,000 patients aged 50 years or older who were treated at the University of Pennsylvania Health System (UPHS) from September 1, 2014, to October 31, 2016. The data were sourced from the UPHS electronic health records. We investigated the association between patient portal use and patients’ preventive health behaviors or chronic health outcomes, controlling for confounders using a novel cardinality matching approach based on propensity scoring and a subsequent bootstrapping method to estimate the variance of association estimates.ResultsPatient-level characteristics differed substantially between portal users, comprising approximately 59.32% (5932/10000) of the cohort, and nonusers. On average, users were more likely to be younger (63.46 years for users vs 66.08 years for nonusers), white (72.77% [4317/5932] for users vs 52.58% [2139/4068] for nonusers), have commercial insurance (60.99% [3618/5932] for users vs 40.12% [1632/4068] for nonusers), and have higher annual incomes (US $74,172/year for users vs US $62,940/year for nonusers). Even after adjusting for these potential confounders, patient portal use had a positive and clinically meaningful impact on patients’ preventive health behaviors but not on chronic health outcomes.ConclusionsThis paper contributes to the understanding of the impact of patient portal use on health outcomes and is the first study to identify a meaningful subgroup of patients’ health behaviors that improved with portal use. These findings may encourage providers to promote portal use to improve patients’ preventive health behaviors.
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