Business intelligence (BI) is a term that refers to a variety of techniques and software applications used to analyze an organization’s raw data. Companies use BI to improve decision-making, identify opportunities, and cut cost. However, implementing a BI system is challenging. Critical success factors (CSFs) are necessary elements for a project to succeed. The aim of this article is to identify critical CSFs and find possible interrelationships. Using a framework of CSF constructs, the authors conducted a qualitative case study at Norway Post, a large company that successfully implemented a BI system. This research offers three contributions. The first is identifying ten CSFs for a BI implementation, and the second is a ranked list of these CSFs. The third is the CSFs interrelationship model, which may be the most exciting result for BI practitioners. Knowing which factors to fulfill and how they interrelate will increase the chances of achieving a successful BI implementation.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.