Drawing on arguments from institutional theory, we examine the implementation and use of a supplier development program by a major North American automotive manufacturer. While all suppliers adopted the program as an apparent response to coercive institutional pressures from their customer, the study focuses on the effects of such pressures on internal information processing and the behavior of the actors involved. The study therefore addresses a significant gap in the institutional theory literature concerning the question of how managers reconcile potential conflicts between externally imposed institutional demands and internal operational efficiency constraints. Specifically, the supplier development process is conceptualized using two different approaches: one based on assumptions of rational efficiency, the other based on assumptions of institutional image construction. Five propositions were tested using quantitative data from the customer and interview data from the suppliers. Overall, the two propositions based on image construction were supported while only one proposition of the three for the rational decision making approach was partially supported. The results are discussed in terms of their implications for understanding how a firm's institutional context influences the implementation and use of operation management strategies. #

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addiction, Canada, consumer behavior, de-marketing, marketing, motivation, panel data, smoking, theory of planned behavior, tobacco,

Discovering novel information can result in the generation of potentially valuable new ideas and can therefore be beneficial to organizations interested in innovation. To be useful, novel information must have a particular relationship to existing organizational knowledge. It must be far enough away to qualify as novel, but it must be close enough that it can be understood and exploited. Therefore, a key challenge for novel‐information discovery (NID) is to find concepts that have such relationships to a given starting point or focal concept of interest. Despite the potential benefits, organizations face a number of challenges when discovering novel information on the Web: locating it, understanding its relevance, and making sense of it given the constraints and biases of existing mental models. In this article, we develop an understanding of the challenges of NID and how a tool can support individuals in locating and translating novel information into novel ideas. Using a design science approach, we develop a design theory for NID. A prototype is developed and evaluated. Our findings show that an NID tool performs better than other Web search tools such as Google in terms of the perceived levels of novel information provided and radicalness of the ideas generated.

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