Purpose This paper is a critical literature review of corporate social responsibility (CSR) research in both general management and hospitality management literature. This paper aims to discuss trends, commonalities and inconsistencies to better understand the state of contemporary scholarship, and it calls for a context-specific conceptual engagement with the phenomenon. Design/methodology/approach Systematic literature review, noting and critiquing a general tendency towards measurement of financial and other internal benefit impacts. Findings Hospitality management is well-positioned to evaluate the opportunities and challenges of CSR; yet, research has uncritically adopted the instrumental emphasis on assessing processes, perceptions and private profitability from the general management literature, without engaging on a contextually specific and/or theoretical level. Research limitations/implications CSR research is abundant and therefore difficult to summarise in one paper. The primarily Anglo-American and Asian contextual bias is reflected in this review. Practical implications Consistently inconsistent results challenge the portability of financial impact studies. Studies are needed to re-evaluate the concept of CSR, as it pertains to hospitality and measure the effectiveness of CSR activities relative to context and resource availability. Social implications Further research into the scope of CSR in hospitality management, with an emphasis on recuperating social value, would lead to widespread positive social implications. Originality/value This critical review offers a new perspective on CSR in the hospitality literature and industry, calling for a reconsideration of the concept in context, and formulates a working definition.
This paper examines the links between cosmopolitanism, self-identity, and a desire for social interaction perceived destination image and behavioural intentions. A model tested using a sample of 538 Iranian visitors to Mecca for the purpose of Umrah. The result from the structural model suggests that destination attributes influence perceived destination image. Further, such tourists are likely to revisit or recommend Islamic destinations if their experience matches their perceived image of the destination. This implies that, while the religious characteristics of the destination remain important, destination managers cannot disregard the tangential, non-religious attributes of a destination which are crucial in order to satisfy more conventional tourist desires. As such, this study suggests that those managing religious travel destinations should endeavour to foster a welcoming image, where experience, interaction and tolerance are at the forefront of the destination's offering.
Enhancing consumer experience is of clear interest to industry professionals. A theoretical gap exists in the hospitality management literature, regarding the relationships between consumer motivations, their interactions with hospitality spaces, and experiential outcomes. This quantitative study explores the impact of escapism and entitlement to leisure upon involvement in liminoid consumptions spaces, thereby contributing a theory of liminoid motivators within commercial hospitality. Design/methodology/approach Adopts a quantitative methodology, using a survey of a sample of student night-clubbers in the UK. Data are analysed through Partial Least Squares. Findings Hospitality consumers are positively affected by the feelings of increased involvement experienced in consumption spaces that exhibit liminoid characteristics. Research limitations Surveys involve potential for error regarding respondents' ability to agree with questionnaire statements. Data collection conducted in Scotland, so results may not be generalised to other commercial hospitality spaces outside of Scotland. Practical implications Hospitality consumers become more involved, and thereby more satisfied, in liminoid consumption spaces when motivated by escapism and entitlement to leisure. Attending to the liminoid motivators that drive consumers away from work and domesticity, and towards commercial hospitality spaces, will go some way towards creating the desired consumer experience. Originality/value First quantitative study to investigate consumer motivations to escape and entitlement to leisure as antecedents of involvement in a commercial hospitality context. Develops a theory of hospitality consumption using the liminoid anthropological concept.
It is almost inconceivable that you have not used at least one of the following items today: a computer, a notebook, a tablet, a mobile phone, a video game console, a television or another electrical item. You probably did so without considering the social impact of the product upon people and natural resources, perhaps automatically, or possibly because you trust the manufacturers and retailers of these products to have made these considerations on your behalf. Unfortunately, in recent years, various incidents have brought their negative impacts to public attention, damaging trust in them and the companies that produce them. The trust placed in business organizations represents a form of social contract between businesses, customers and wider society. It is central to the successful functioning of business organizations. Several processes and measures are utilized by businesses to manage these relationships, and two of them – corporate governance and corporate social responsibility – are explored in this chapter.
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