How do consumers cope when it seems that they have no control over their outcomes in life? This research posits that consumers will seek greater structure in consumption-or the sense that everything is in its designated place. Moreover, it suggests that very simple boundaries in the environment offer a means for attaining this sense of structure. Several experiments demonstrate that when personal control is threatened, consumers prefer logos, products, and environments that are tangibly or intangibly bounded over those that are unbounded. This research also explores the functional and symbolic benefits that boundaries provide as representations of order and structure.

Are brands the "new religion"? Practitioners and scholars have been intrigued by the possibility, but strong theory and empirical evidence supporting the existence of a relationship between brands and religion is scarce. In what follows, we argue and demonstrate that religiosity is indeed related to "brand reliance," i.e., the degree to which consumers prefer branded goods over unbranded goods or goods without a well-known national brand. We theorize that brands and religiosity may serve as substitutes for one another because both allow individuals to express their feelings of self-worth. We provide support for this substitution hypothesis with U.S. state-level data (field study) as well as individual-level data where religiosity is experimentally primed (study 1) or measured as a chronic individual difference (study 2). Importantly, studies 1 and 2 demonstrate that the relationship between religiosity and brand reliance only exists in product categories in which brands enable consumers to express themselves (e.g., clothes). Moreover, studies 3 and 4 demonstrate that the expression of self-worth is an important factor underlying the negative relationship.brands, brand reliance, brand choice, religion, self-expression, self-worth

New brand extensions can push a brand outside its typical boundaries. In this article, the authors argue that people's acceptance of such extensions depends on their feelings of control. Across several studies, the authors demonstrate that when feelings of personal control are low, consumers and managers seek greater structure in brands and thus reject brand extensions that do not seem to fit well with the parent brand. The authors also identify important boundary conditions that illustrate when consumers are most likely to punish a brand for poor-fitting brand extensions and how the effect can be mitigated.

No abstract

Consumers are often strongly motivated to view themselves as part of a legitimate and fair external system. Our research focuses on how individuals adopt distinct ways of defending their system when it is threatened and, in particular, how this is revealed in their consumption choices. We find that although individuals differ in how confident they are in the legitimacy of their system, they do not differ in their motivation to defend the system when it is threatened. Instead, they simply adopt different methods of defense. Specifically, when an important system is (verbally) attacked, individuals who are the least confident in the legitimacy of the system seek and appreciate consumption choices that allow them to indirectly and subtly defend the system. Conversely, individuals who are highly confident in the system reject indirect opportunities of defense and seek consumption choices that allow them to defend the system in direct and explicit ways.