Worker-task assignments represent one of the critical issues in crowdsourcing, as they affect the quality of task results. This study addresses the problem of forming worker groups assigned to the same task in a task stream that requires more than one worker. We introduce a worker-group queue model that covers practical and common scenarios for task-stream crowdsourcing, and compare three strategies in terms of the skill balance among worker groups, the quality of the final outputs, the number of worker re-assignments of workers, and psychological stress felt by workers. We found that one of the compared strategies that employs multiple worker queues yields good results based on these measures.

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A common workflow to perform a continuous human task stream is to divide workers into groups, have one group perform the newly-arrived task, and rotate the groups. We call this type of workflow the group rotation. This paper addresses the problem of how to manage Group Rotation Type Crowdsourcing, the group rotation in a crowdsourcing setting. In the group-rotation type crowdsourcing, we must change the group structure dynamically because workers come in and leave frequently. This paper proposes an approach to explore a design space of methods for group restructuring in the group rotation type crowdsourcing.

Purpose The purpose of this paper is to explore the issues on how to achieve crowdsourced real-time captioning of sign language by deaf and hard-of-hearing (DHH) people, such that how a system structure should be designed, how a continuous task of sign language captioning should be divided into microtasks and how many DHH people are required to maintain a high-quality real-time captioning. Design/methodology/approach The authors first propose a system structure, including the new design of worker roles, task division and task assignment. Then, based on an implemented prototype, the authors analyze the necessary setting for achieving a crowdsourced real-time captioning of sign language, test the feasibility of the proposed system and explore its robustness and improvability through four experiments. Findings The results of Experiment 1 have revealed the optimal method for task division, the necessary minimum number of groups and the necessary minimum number of workers in a group. The results of Experiment 2 have verified the feasibility of the crowdsourced real-time captioning of sign language by DHH people. The results of Experiment 3 and Experiment 4 have shown the robustness and improvability of the captioning system. Originality/value Although some crowdsourcing-based systems have been developed for the captioning of voice to text, the authors intend to resolve the issues on the captioning of sign language to text, for which the existing approaches do not work well due to the unique properties of sign language. Moreover, DHH people are generally considered as the ones who receive support from others, but our proposal helps them become the ones who offer support to others.