The changing demography requires new kinds of support for elderly people. The project WEITBLICK aims to give seniors assistance to gather information about several services and their providers, relaying the access to such services and offer them in an individualized manner. To determine the requirements of elderly users a broad analysis will be performed in four stages. To fulfill the aims of the project the system has two principles incorporated: the service relay can be triggered by the users’ former activities or by the users actively themselves. The base for both is a database with user and service profiles
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