Enterprise social network messaging sites are becoming increasingly popular for team communication in engineering and product design. These digital communication platforms capture detailed messages between members of the design team and are an appealing data set for researchers who seek to better understand communication in design. This exploratory study investigates whether we can use enterprise social network messages to model communication patterns throughout the product design process. We apply short text topic modelling (STTM) to a data set comprising 250,000 messages sent by 32 teams enrolled in a 3-month intensive product design course. Many researchers describe the engineering design process as a series of convergent and divergent thinking stages, such as the popular double diamond model, and we use this theory as a case study in this work. Quantitative and qualitative analysis of STTM results reveals several trends, such as it is indeed possible to see evidence of cyclical convergence and divergence of topics in team communication; within the convergence–divergence pattern, strong teams have fewer topics in their topic models than weaker teams; and teams show characteristics of product, project, course, and other themes within each topic. We provide evidence that the analysis of enterprise social networking messages, with advanced topic modelling techniques, can uncover insights into design processes and can identify the communication patterns of successful teams.

Computer-aided design (CAD) has become indispensable to increasingly collaborative hardware design processes. Despite the long-standing and growing need for collaboration with CAD models and tools, anecdotal reports and ongoing researcher efforts point to a complex and unresolved set of challenges faced by designers when working with distributed CAD. We aim to close this academic-practitioner knowledge gap through the first systematic study of professional user-driven CAD collaboration challenges. In this work, we conduct semi-structured interviews with 20 CAD professionals of diverse industries, roles, and experience levels to understand their collaborative workflows with distributed CAD tools. In total, we identify 14 challenges related to collaborative design, communication, data management, and permissioning that are currently impeding effective collaboration in professional CAD teams. Our systematic classification of CAD collaboration challenges presents a guide for pressing areas of future work, highlighting important implications for CAD researchers, practitioners, and tool builders to target new advancement in CAD infrastructure, management choices, and modelling best practices. With the insights gained from this work, we hope to ultimately improve collaboration efficiency, quality, and innovation for future product design teams.

Previous efforts in the area of collaborative computer-aided design (CAD) suggest that a team of designers working synchronously in a multi-user CAD (MUCAD) environment can produce CAD models faster than a single user. Our research is the among the first to investigate assemblies in MUCAD. Due to the lack of hierarchical feature dependency in assemblies, we propose that CAD teams can optimize assembly through modularization and parallel execution. In our study, 20 participants were tasked with assembling pre-modelled CAD parts of varying complexity in teams of one, two, three or four. We analyze audio recordings, team activity, and survey responses to compare the performance of individuals and virtual collaborative teams during assembly, while working with the same MUCAD platform. This paper features a multimodal approach to analyze team trends in communication, workflow, task allocation and challenges to determine which factors are conducive to the success of a multi-user CAD team and which are detrimental. In our work, the success of a team is measured by its productivity score, which is the number of mates added by a team within a given time frame. We present evidence that teams can complete an assembly in less calendar time than a single user, but single users are more efficient based on person-hours, due to communications and coordination overheads. Surprisingly, paired contributors exhibit an assembly bonus effect. These findings represent a preliminary understanding of collaborative CAD assembly work. Our work supports the claim that collaborative assembly activities have the potential to improve the capabilities of modern product design teams, delivering products faster and at lower cost. We identify areas for future research, and highlight areas of improvement for collaborative CAD platforms and engineering design teams.