Taking an interdisciplinary approach to work on the creation of a system designed to minimize the risk of error has resulted in a favoured system that significantly reduces the number of errors made.
Abstract. Information technology has been widely promoted in the healthcare sector to improve current practice and patient safety. However, end users are seldom involved extensively in the design and development of healthcare systems, with lip service often paid to the idea of true user involvement. In this case study the impact of sustained authentic user participation was explored using an interdisciplinary team, consisting of experts both in interaction and healthcare design and consultant anaesthetists, nurses, and pharmacists, to create an electronic prescribing and administration system. This paper details the interface that was created and provides examples of the way in which the design evolved in response to the sustained authentic user participation methods. The working prototype both reduced the opportunity for user error and was preferred by its users to the existing manual system.
Prescribing in intensive care is a complex process involving a number of disciplines working in a highly stressful clinical environment. Within the National Health Service this process is generally written down manually. Errors are made each year as a consequence of illegible or incorrect prescriptions. This research investigates engaging users from multi-disciplines in the design process to result in a system that is usable and demonstrates a reduction in prescribing errors
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