Background
The inability to speak during critical illness is a source of distress for patients, yet nurse-patient communication in the intensive care unit has not been systematically studied or measured.
Objectives
To describe communication interactions, methods, and assistive techniques between nurses and nonspeaking critically ill patients in the intensive care unit.
Methods
Descriptive observational study of the nonintervention/usual care cohort from a larger clinical trial of nurse-patient communication in a medical and a cardiothoracic surgical intensive care unit. Videorecorded interactions between 10 randomly selected nurses (5 per unit) and a convenience sample of 30 critically ill adults (15 per unit) who were awake, responsive, and unable to speak because of respiratory tract intubation were rated for frequency, success, quality, communication methods, and assistive communication techniques. Patients self-rated ease of communication.
Results
Nurses initiated most (86.2%) of the communication exchanges. Mean rate of completed communication exchange was 2.62 exchanges per minute. The most common positive nurse act was making eye contact with the patient. Although communication exchanges were generally (>70%) successful, more than one-third (37.7%) of communications about pain were unsuccessful. Patients rated 40% of the communication sessions with nurses as somewhat difficult to extremely difficult. Assistive communication strategies were uncommon, with little to no use of assistive communication materials (eg, writing supplies, alphabet or word boards).
Conclusions
Study results highlight specific areas for improvement in communication between nurses and nonspeaking patients in the intensive care unit, particularly in communication about pain and in the use of assistive communication strategies and communication materials.
Objective
To test the impact of two levels of intervention on communication frequency, quality, success, and ease between nurses and intubated intensive care unit (ICU) patients.
Design
Quasi-experimental, 3-phase sequential cohort study: (1) usual care, (2) basic communication skills training (BCST) for nurses, (3) additional training in augmentative and alternative communication devices and speech language pathologist consultation (AAC + SLP). Trained observers rated four 3-min video-recordings for each nurseepatient dyad for communication frequency, quality and success. Patients self-rated communication ease.
Setting
Two ICUs in a university-affiliated medical center.
Participants
89 intubated patients awake, responsive and unable to speak and 30 ICU nurses.
Main results
Communication frequency (mean number of communication acts within a communication exchange) and positive nurse communication behaviors increased significantly in one ICU only. Percentage of successful communication exchanges about pain were greater for the two intervention groups than the usual care/control group across both ICUs (p = .03) with more successful sessions about pain and other symptoms in the AAC + SLP group (p = .07). Patients in the AAC SLP intervention group used significantly more AAC methods (p = .002) and rated communication at high difficulty less often (p < .01).
Conclusions
This study provides support for the feasibility, utility and efficacy of a multi-level communication skills training, materials and SLP consultation intervention in the ICU.
Communication problems experienced by nonspeaking, critically ill patients in the Intensive Care Unit (ICU) have serious implications for the physical and psychological well-being of patients and the quality of their care. These problems are most profound for those with prolonged critical illnesses who are at the highest risk of dying. Recently, speech language pathologist (SLP) services have been used to provide augmentative and alternative communication (AAC) assistance to this vulnerable group of patients, their caregivers, and medical staff. Here we present three clinical cases that illustrate the application of AAC strategies across different levels of illness severity and communication impairment for nonspeaking patients in the ICU. Both high-tech communication devices with voice output and low-tech options were used for each patient according to their motor and cognitive abilities. To accommodate fluctuations in patient status and communication needs, multiple AAC strategies were integrated into the communication repertoire and tailored for each case. Medical personnel involved in these cases attributed enhanced communication efficiency, improved ventilator weaning trials, and increased patient engagement to the AAC techniques. This approach has the potential to improve symptom communication and to ease suffering for seriously ill ICU patients with speech limitations.
Backgrounds: Individuals with severe expressive aphasia often have difficulty sharing adequate amounts of specific information to sustain topical conversations. Aims: This single subject experiment investigated whether graphic representations of topics increased conversational duration, number of information exchanges, proportion of participant initiations, and percentage of successful communication exchanges during dyadic conversations involving a communicator with severe, nonfluent aphasia (SD). Methods & Procedures: SD conversed with two partners about personal and current events in ''no treatment'' and ''graphic topic-setter'' conditions. He also participated in an additional ''instruction'' condition with Partner 2. Conversations were videotaped, transcribed, and coded for the dependent variables. Results were averaged by condition, graphed, and analysed for statistical significance using randomisation testing. Outcomes & Results: Despite variability in conversational parameters across sessions, mean data from each condition revealed that graphic topic setters increased the average duration of interactions and mean number of communication exchanges per topic across both partners. Proportion of initiations increased significantly with graphic context for Partner 1 but not Partner 2; this effect was more pronounced for current event topics than personal events. Information transmission was significantly more successful when graphic context was present with both partners, but differences were more noticeable with Partner 1. Conclusions: Participants appeared better able to co-construct conversations when graphic topic setters were available to supplement the natural communication signals of a communicator with severe aphasia. Clinical implementation issues are discussed.
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