The results are interpreted as an encouraging first step toward the development of a reliable scale that measures professionalism within the environment of medical education and residency training.
This study assessed the psychometric properties of a questionnaire designed to measure consumer satisfaction with inpatient psychiatric care. To this end, 37 inpatient psychiatric units from across the United States agreed to participate. The questionnaire was completed by 1,351 individuals, or a responsible party, for an average response rate of 53%. The factor analysis identified six scales: Nonclinical Services, Psychiatric Care, Staff, Medical Outcome, Patient Education, and Program Components/Activities. The internal reliability of the scales was high to moderate (.88 to .74). Results of a stepwise regression model showed good criterion-related validity, explaining 58% of the variance in overall quality ratings. Little shrinkage in this variance occurred when the model was cross-validated. Also, differences in satisfaction levels were noted for select facility and consumer characteristics. Results are interpreted as providing support for the reliability and validity of a newly developed consumer satisfaction survey for use in evaluating inpatient psychiatric care.
From 10 elementary schools from the Chicago Public Schools, 2,150 students completed a questionnaire on perceptions regarding mathematics and science instruction and other related activities. Based on factor analysis, three constructs were identified, that is, nontraditional pedagogical approaches, hands-on/cooperative learning, and school/learning environment (internal reliability of .84, .82, and .75, respectively). A negative linear relationship was evident between grade and each subscale, that is, perceptions declined from third through eighth grade (r = –.30,–.32, and –.42, respectively). Mean scores were statistically significant (p < .001), with grade level and grade-within-school effects associated with notable estimates of variance. These data mirrored performance based on standardized math scores. Implications are discussed.
A national study designed to assess the reliability and validity of a nursing home customer satisfaction survey is summarized. One hundred fifty-nine facilities participated, each responsible for the distribution and collection of 200 questionnaires randomly sent to the home of the resident's responsible party. A total of 9053 completed questionnaires were returned, for an average adjusted response rate of 53%. The factor analysis identified 4 scales: Comfort and Cleanliness, Nursing, Food Services, and Facility Care and Services, each with high reliability. Based on a multiple regression analysis, the scales were shown to have good criterion-related validity, accounting for 64% of the variance in overall quality ratings. Comparisons based on select characteristics indicated significantly different satisfaction ratings among facilities. The results are interpreted as providing evidence for the construct validity of a multidimensional customer satisfaction scale with measured reliability and criterion-related validity. Moreover, the scale can be used to differentiate satisfaction levels among facilities.
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