Does work-family conflict predict strain, does strain predict work-family conflict, or are they reciprocally related? To answer these questions, we used meta-analytic path analyses on 33 studies that had repeatedly measured work interference with family (WIF) or family interference with work (FIW) and strain. Additionally, this study sheds light on whether relationships between WIF/FIW and work-specific strain support the popular cross-domain perspective or the less popular matching perspective. Results showed reciprocal effects; that is, that WIF predicted strain (β = .08) and strain predicted WIF (β = .08). Similarly, FIW and strain were reciprocally related, such that FIW predicted strain (β = .03) and strain predicted FIW (β = .05). These findings held for both men and women and for different time lags between the 2 measurement waves. WIF had a stronger effect on work-specific strain than did FIW, supporting the matching hypothesis rather than the cross-domain perspective.

This study investigates the impact of customer interpersonal and informational injustice on service workers' emotional labor (surface acting). Results from a study conducted on 152 bank tellers in Germany showed that customers are evaluated by employees as a potential source of unfairness. Perceptions of customer justice were found to interact with individual differences in perspective taking in the prediction of surface acting such that the negative effect of customer injustice on surface acting was stronger for those low in perspective taking (compared to those high in perspective taking). Although anger was expected to mediate this moderated effect, this hypothesis was not confirmed. Considering the results post hoc, a revised theoretical model is proposed based on Cropanzano, Weiss, Suckow, and Grandey's model of justice and emotional regulation. Future research is needed to test this model and determine what leads employees to deploy emotional regulation strategies when faced with unfair customers.

This questionnaire-based study investigated the relationship between two aspects of leadership (charismatic leadership and trust in top management) and followers' innovation implementation behavior. Findings from 194 employees working in R&D teams of a multinational automotive company indicated that charismatic leadership and trust in top management were both positively related to innovation implementation behavior, controlling for followers' individual differences, management level, and department affiliation. The findings demonstrate that both relationships were mediated by followers' affective commitment to change. Results implicate the need to more closely bond the concepts of affective commitment to change and innovation implementation behavior and consider their connection in future investigations.

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In this study, we used a within-person daily research paradigm to examine the relationship between daily family-work conflict (FWC) and daily job performance. On the basis of theory on dynamic behavior, we hypothesized that concentration serves as a mechanism through which daily FWC impairs daily job performance. We further predicted that psychological detachment from work during time-off (i.e., mentally switching off) buffers the negative relationship between daily FWC and daily job performance. Ninety-five employees completed daily surveys over one workweek. Multilevel modeling results showed that daily FWC was negatively associated with daily job performance and that concentration mediated this relationship. Furthermore, general psychological detachment, but not daily psychological detachment, buffered the negative relationship between daily FWC and daily job performance. The current findings suggest that daily FWC has negative performance implications and that the general level rather than the daily level of psychological detachment from work helps alleviate the negative implications.