Management in a client-centred industry faces complex interaction within the company structures as well as with several client-related communications. Such interactions span a broad range of skills that extend beyond industry knowledge and require communication abilities such as persuasion, negotiation and presentation, among others. It is argued that one of the core competencies for effective communication is to be found in emotional intelligence (EQ). Enhanced EQ, therefore, evidences enhanced communication skills. This article reports on an exploratory study regarding the development of EQ (leading to enhanced communication skills) within the hospitality industry. As theatre is a form of heightened communication, theatre strategies and transactional analysis (as embedded in the theatre strategies) were used as a means to develop communication skills among managers. Emotional intelligence was used as the basis for measuring the potential efficacy of the skills. Based on the comparison of pre- and post-intervention EQ assessments (as an indirect measure of enhanced communication skills), the study concluded that it is highly possible that the use of theatre strategies in training to develop business communication among managers has the potential to contribute significantly to better EQ.
Daan Wissing, Research Focus Area: Languages and Literature in the SA Context, Potchefstroomse Universiteit vir CHO, Private Bag X600 1, Potchefstroom, Rep. of South Africa. nffdpw@puknet.puk.ac.za Wynand du Plessis, Institute for Psychophonology, Potchefstroomse Universiteit vir CHO, Private Bag X6001, Potchefstroom, Rep. of South Africa. ipvwfdp@puknet.puk.ac.za.This study investigates the impact of Audio-psycho-phonology (APP), a process of hearing stimulation by means of a device called the Electronic Ear, as an aid to second language (L2) pronunciation training. The outcomes of APP and traditional pronunciation training on the vowel perception LI Zulu-speakers who use English as a business language were explored. This group was chosen because intelligible pronunciation is important in their designations. Perception of English vowels was isolated as a base for testing. Pre-and post testing of vowel perception indicates that APP did not have a significant impact as an aid to pronunciation training. A post hoc attitude assessment, conducted amongst the business community, yielded interesting results regarding the connection between pronunciation and language attitudes. Die irnpak van Audio-psigo-fonologie (APF) op tweedetaalonderrig (L2), meer in die besonder uitspraak, is in hierdie studie ondersoek. APF is 'n proses waardeur die gehoor gestimuleer word by wyse van 'n apparaatgenoem die Elektroniese Oor. Hierdie metode van uitspraakonderrig is vergelyk met 'n tradisionele uitspraakonderrigmetode, en we1 met verwysing na die vokaalpersepsie van Zulusprekende persone wat Engels as besigheidstaal in hulle professionele hoedangheid gebruik. Die groep is gekies weens die belang van goed verstaanbare Engelse uitspraak in hulle werksomstandighede. Die resultate toon aan dat APF nie 'n beduidende invloed gehad het op die uitspraak van die deelnemers nie. 'n Post hoc-opname onder lede van die besigheidgemeemkap het egter interessante resultate met betrekking tot die verhouding tussen uitspraak en taalhoudinge geopenbaar. S. Afi. J. Ling., Suppl. 38
The actor is tasked with embodying text in order to portray the characters’ intentions. This article shows that such a complex task escalates when the actor performs in a second language. In South Africa, where eleven official languages are embraced, the multiplicity and crossover of spoken languages is a daily challenge for actors and theatre makers, leading to a preference for physical performances, which limits the use of text. The production of embodied sound patterns embedded in a text informed the creative process of an experimental production of Chekhov’s Three Sisters. It was created with a second-language cast (speakers of Setswana and Afrikaans) whose over-arching goal was to consider the embodied patterns of pre-linguistic expression as a theatre-making tool. When reflecting on their work, the actors indicated that their explorations facilitated a connection with the text in English and generated the relevant dynamics for the play’s sociopolitical themes to be adequately ‘translated’ to a contemporary multilingual South African context. Karina Lemmer is a Senior Lecturer in the Department of Performing Arts at Tshwane University of Technology in Gauteng, where she teaches acting and voice. She has directed a number of multilingual productions, including Buried Voices (2018) and Motlotlegi (2019), and has published in the Voice and Speech Review (2018).
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