Collaborative Communication platforms (e.g., Slack) support multi-party conversations which contain a large number of messages on shared channels. Multiple conversations intermingle within these messages. The task of conversation disentanglement is to cluster these intermingled messages into conversations. Existing approaches are trained using loss functions that optimize only local decisions, i.e. predicting reply-to links for each message and thereby creating clusters of conversations. In this work, we propose an end-to-end reinforcement learning (RL) approach that directly optimizes a global metric. We observe that using existing global metrics such as variation of information and adjusted rand index as a reward for the RL agent deteriorates its performance. This behaviour is because these metrics completely ignore the reply-to links between messages (local decisions) during reward computation. Therefore, we propose a novel thread-level reward function that captures the global metric without ignoring the local decisions. Through experiments on the Ubuntu IRC dataset, we demonstrate that the proposed RL model improves the performance on both link-level and conversation-level metrics.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.