Abstract. TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyse the relationship between TQM practices, process innovation and employee performance. In this study, six critical success factors of TQM have been identified namely customer focus, leadership, training, teamwork, communication, and top management. Based on thorough literature review, employee performances have been measured by two constructs which are job satisfaction and workplace environment. The study used methodology of quantitative approach. The questionnaires for this study were randomly distributed to 102 employees in the selected car manufacturer companies. The respondents were choosing from management team, supervisor, technician and others worker. Results of the study support the proposed hypotheses that there are significant relationship between TQM practices, process innovation and employee performance.
This study investigates the method applied by Bumiputera audit firms to measure their performance, and the factors or variables that affect the firms' performance. Performance measurement consists of rules for assigning a value to objects or events in such a way as to represent quantities, qualities or categories of an attribute. In view of the importance of performance measurement as a planning and control mechanism, this exploratory study has been carried out. Data was collected through survey questionnaires, which were distributed by the non-probability sampling method. Among the 32 firms selected, only 29 firms measured their performance. The performance measurement approaches used by those firms are increased in the number of clients, comparison of annual income and comparison of annual profit. The result also reveals that customer factor is the main factor that affects the performance of the Bumiputera audit firms.
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