Undergraduate students were randomly assigned to disclose a recent upsetting problem to either a trained active listener (n ¼ 41) or an untrained listener (n ¼ 130). Active listeners were trained to ask open questions, paraphrase content, reflect feelings, and use assumption checking as well as be nonverbally immediate. Verbal and nonverbal active listening behaviors were rated as signaling more emotional awareness and promoting a greater degree of emotional improvement but did not affect perceptions of relational assurance or problem-solving utility. On average, the set of verbal behaviors were more important in the prediction of outcomes compared to the nonverbal behaviors. Results

Using data from individuals disclosing a personally relevant and problematic event to either a stranger (N ¼ 151) or friend (N ¼ 119), this study explored whether emotion and cognitive mechanism words produced by the discloser and the language style matching (LSM) of interlocutors influenced the reappraisal process necessary to feel better. Results showed that positive emotion words and LSM influenced reported emotional improvement through the mechanism of cognitive reappraisal (CR). This model was supported for friends and strangers who also did not appreciably differ with respect to language use or style matching. The discussion highlights the role of CR as well as the potential for other emotion regulation strategies in the conversational coping process.

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Although the functions of messages varying in verbal person centeredness (PC) are well-established, we know less about the linguistic content that differentiates messages with distinct levels of PC. This study examines the lexicon of different levels of PC comfort and seeks to ascertain whether computerized analysis can complement human coders when coding supportive conversations. Transcripts from support providers trained to enact low, moderate, or high levels of PC were subjected to the Linguistic Inquiry and Word Count (LIWC) dictionary. Results reveal that several categories in the LIWC dictionary vary systematically as a function of conversational PC level. LIWC categories, particularly pronouns, social process, cognitive process, anxiety, and anger words, reliably predict which level of the PC hierarchy an interaction represents based on whether a conversation was designed to be high, moderate, or low in PC. The implications are discussed in the context of the lexicon of conversations that vary in PC.

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