The service of drone filming and photography has been getting more and more popular. However, the service provider does not have enough information about service quality indicators and its weights. Analyzing the weights of service quality indicators by the Fuzzy Analytic Network Process (FANP) combined with Similarity Aggregation Method (SAM) is an important research topic. Therefore, in order to solve this real life problem, based on the SERVQUAL scale, this research analyzes the weights and the rankings from a comprehensive consensus by FANP combined with geometric mean and SAM, and then compares the differences between them. The results reveal that both the comprehensive consensus of experts’ opinions deemed that the most important dimension and indicator are reliability and “Employees are professional and get adequate support to do their jobs well.” The 2nd to 4th indicators from a comprehensive consensus of experts’ opinions are the same but the order is different. They are: “Drone service team’s employees give custom personal attention,” “Drone service team has up-to-date equipment,” and “Drone service team provides service legally, safely, and reliably.” The findings of the research reveal the weights of dimensions and indicators and help us to keep good service quality of filming and photography by drone.
The blended educational method has become a common way of teaching and learning in the post-COVID-19 era. However, the related research on the selection model for the blended design teaching service quality solution is still an important research gap during this period. Therefore, this study proposed a hybrid method of fuzzy analytic network process (FANP) and technique for order preference by similarity to ideal solution (TOPSIS) to analyse the dimensions, indicators and alternatives of blended design teaching service quality. As for the findings of this research, the dimension of assurance is the most vital factor, followed by responsiveness, reliability and empathy. Meanwhile, this research discovered that the top three significant alternatives are “Employees are trustworthy”, “Safe transaction mechanism and environment” and “Personalised needs of customers”. Also, we found that dimensions utilised to evaluate the quality of education service are similar whether in the post COVID-19 era, in the COVID-19 epidemic or prior to the COVID-19 pandemic. The main contribution of this study is to establish a multi-criteria decision-making (MCDM) model for the ranking of the blended design teaching service quality index and solution under a fuzzy environment. Finally, the research findings of this study have a guiding role, thereby becoming a guide for the industries related to hybrid design education to maintain good service quality in similar scenarios in the future.
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