This study examined the link between servant leadership and hotel employees' customer-oriented organizational citizenship behavior (OCB) by focusing on the mediating role of leader-member exchange (LMX) and the moderating role of followers' sensitivity to others' favorable treatment. Using time-lagged data from 304 supervisor-follower pairs in nineteen hotels in China, we found that servant leadership positively influenced customer-oriented OCB, and this influence was mediated by LMX. In addition, moderated path analysis indicated that employees' sensitivity to others' favorable treatment strengthened the direct effect of servant leadership on LMX and its indirect effect on customer-oriented OCB. This study extends the scope of servant leadership research and provides evidence for arguments that servant leadership matters in the hospitality industry. The study also demonstrates the importance of LMX to the relationship between managers and employees, through findings that are strengthened by a longitudinal design.
The role of political skill was examined in the dynamics of supervisor-subordinate relationship in Chinese firms. Data from a survey of 343 employees, their 343 direct supervisors, and 662 of their peers were applied to test a model proposing that Chinese subordinates employ political skill to influence their guanxi with their supervisors, and so promote their career development. We found that supervisor-subordinate guanxi mediated the relationship between political skill and career development of the subordinates. Implications of the findings were discussed.
This study examined the link between abusive supervision and subordinate supervisordirected deviance by focusing on the moderating role of traditionality and the mediating role of revenge cognitions directed towards supervisors. The results of analysing 283 supervisor-subordinate dyads in six private electronic companies and 222 supervisorsubordinate dyads in two state-owned oil and gas companies in the People's Republic of China showed that abusive supervision was positively related to revenge cognitions directed towards supervisors and to supervisor-directed deviance. In addition, traditionality moderated the above relationships such that they were stronger among low traditionalists than among high ones, while revenge cognitions mediated the main effect of abusive supervision and the interactive effect of abusive supervision and traditionality on supervisor-directed deviance.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.