Purpose – The general objective of this study was to examine the influence of airline service quality on passenger satisfaction and loyalty. To achieve this, the research was guided by four specific objectives to which data collection was effected mainly by interview method using fully structured questionnaires. Design/methodology/approach – The study used random sampling technique and it covered 303 respondents on international flights using Entebbe International Airport. Data were analyzed using statistical package for social sciences 16, were χ2 was used to test the hypothesis and regression analysis was performed to examine the relationships between variables. Findings – Findings indicated that the quality of pre-flight, in-flight and post-flight services had a statistically significant effect on passenger satisfaction. In addition to that, passenger satisfaction as a mediating variable also had a significant effect on passenger loyalty. It was noted that passenger satisfaction differed from person to person as some were more interested in off board facilities, others onboard, others in the quality of food while others wanted more extra luggage. Originality/value – It was recommended that airline management should consider developing various strategies for improving service quality based on demographic characteristics of the customers such as occupation, age, gender and education level.

The paper aimed at establishing the relationship between age, engine capacity, fuel type and fuel efficiency and carbon emissions. The relationship was obtained using panel data on newly imported registered vehicle stock obtained from Uganda Revenue Authority. This involved collecting data on imported vehicle inventory into Uganda for the period from 2013 to 2017 which was later analysed using the stata software. The findings indicated a positive relationship between a vehicles age, engine capacity, vehicle category (Light Duty Vehicles, Medium Duty Vehicles and Heavy Duty Vehicles) and fuel efficiency and carbon emissions. A comparison with the global fuel efficiency targets indicated that more fuel was being consumed in Uganda compared to non-OECD countries. A reduction in fuel consumption and emissions was observed in petrol vehicles while diesel vehicles had increased carbon emissions and fuel consumptions due to an increase in engine capacities. The findings imply that government should develop policy options that promote vehicle fuel efficiency, transport system operators may undergo training in fuel efficiency issues that will result in an attitudinal change while academicians need to carry out more research comparing the effect of transport systems operators ages, level education and income on carbon emissions and fuel efficiency. The majority of research on fuel efficiency and carbon emissions uses survey data rather than panel data. Further, previous research is focused on vehicles that are already on the road rather than focusing on the effect of age, engine capacity, fuel type on fuel efficiency and carbon emissions.

Purpose The purpose of this study was to examine the influence procurement records management had on the performance of the procurement function under the National Agricultural Advisory Services (NAADS). Design/methodology/approach The study used both qualitative and quantitative approaches to research. Procurement records management was the independent variable, while procurement performance was the dependent variable. The study also adopted a simple correlation and case study design. An accessible population of 101 respondents was identified, with 93 forming a sample. An 88% response rate was realized. Findings Results indicated that procurement records management had a significant effect on procurement performance. Whereby, there was a positive and statistically significant relationship between records creation and procurement performance; there was a positive relationship between records maintenance, preservation and procurement performance; and, finally, records access and use also had a positive significant influence on procurement performance. Research limitations/implications This research focused on the central region of Uganda, and yet, Uganda has got so many other regions which operate the NAADS programs. This means that research was conducted within a defined scope. Therefore, based on this, the researcher could not generalize the research findings. Practical implications Findings imply that ethical practices should be emphasized and custodians of procurement records be held accountable for their actions, as this will help in the support of proper record-keeping and avoid documents not being on file, misplaced or misfiled, which negatively affects procurement performance. Enabling a more efficient information management system results into effective procurement performance that leads to significant cost reduction in both the private and the government sector, especially when digital records are involved. Social implications As majority of the NAADS staff were found to possess inadequate knowledge in records maintenance and preservation, the government through the NAADS training committees should organize timely workshops to sensitize staff on how best records maintenance and preservation is core to its operations. Originality/value This study contributes to an important area which has not been given attention in the Ugandan context, where there is difficulty of relating the value of effective records maintenance to business management because of the lack of quantifiable evidence. Therefore, the study highlights the influence of records creation, maintenance and use on procurement performance. The review of literature finds that better records management results into better performance of the procurement units in procurement entities.