The objective of this study is to identify the main Green Technology practices carried out in the countries Brazil, Russia, India, China, and South Africa (BRICS), through a systematic review without temporal delimitation. BRICS countries were chosen due to the high potential for impact on the environment, as well as the possibility of increasing the theoretical subsidy in discussions related to sustainable practices in these countries. The Methodi Ordinatio methodology was used to select and map the portfolio of relevant articles in the area, which allowed the identification of the main Green Technology practices used in the BRICS countries. The final portfolio was composed of 170 studies. The main Green Technology practices used in the BRICS are related to products, processes, and raw materials; a sustainable agriculture; water treatment and retention; waste management; green energy and energy reduction; carbon and biogas reduction; green buildings; and sustainability and ecocities policies. A greater number of researches on Green Technology and its practices took place in the countries of China and India, which can be explained due to its more sustainable development, greater number of sustainable actions, and growing interest by the country’s local academy. Brazil, Russia, and South Africa did not excel in Green Technology practices. The study provided an overview of the practices used in these countries and that can contribute to guidance for companies that are concerned with sustainability. It is worth mentioning that the political interest in this topic was identified, because there are political actions that encourage Green Technology practices.
With an increasingly competitive labor market and rising unemployment rates, inadequate working conditions such as: low wages, unhealthy environments, excessive noise and heat, accumulation of functions, excess working hours and regime in different shifts, are factors that may contribute to the emergence of mental and behavioral disorders. In order to carry out this study, a systematic literature review was carried out using the Methodi Ordinatio method, through the following steps: selection of databases; definition of keywords and their combinations; definition of search criteria; extraction of searches from databases; elimination of duplicate articles; definition and application criteria for the exclusion of articles that are not compatible with the proposed theme. It was possible to identify that there is a low number of scientific productions that address the themes of quality of life, anxiety and depression, and industry 4.0, which is an opportunity for future studies.
O capítulo objetivou verificar a percepção de gestores das empresas do segmento de revestimentos sobre importância do preparo técnico do vendedor, como o maior conhecedor das técnicas de seus produtos aplicados e de seu portfólio para a inteiração da oferta junto ao seu cliente e, assim, atende-lo de forma a suprir todas as suas necessidades e anseios. Para tanto, foi realizado um levantamento comportamental de mercado, através de uma pesquisa de análise qualitativa aplicada. Essa pesquisa, teve como principal objetivo trazer dados representativos sobre o tema, de forma subjetiva, através das experiências e narrativas pessoais e individuais de cada participante, sintetizando-as, de maneira a apontar assim a forma como colaboradores e empresas interagem com o tema. De forma geral, a pesquisa mostrou fatos reais de uma defasagem de maiores ofertas de treinamentos técnicos por parte das empresas. Ela também apontou a falta de maior engajamento dos colaboradores com a busca própria pelo conhecimento técnico, bem como um déficit de atenção a esse tema tão importante, ligado diretamente ao sucesso dos resultados propostos pela organização.
O estudo teve como objetivo principal identificar os perfis dos times de vendas no segmento de aquecimento de água, através de uma pesquisa qualitativa com perguntas de múltiplas escolha e uma pergunta livre visando estimular os respondentes a expor suas ideias, o foco foi nos proprietários, gerentes e técnicos do segmento que possuem contato direto com fornecedores de produtos e serviços. Importante salientar que na Pandemia da Covid-19 o atendimento se adaptou para a utilização de meios digitais para manter o relacionamento e as vendas com o cliente, mas também mostrou que após a Pandemia, as atividades presenciais ainda são bem-vindas. Pode-se dizer que a percepção dos clientes em relação ao atendimento é que seja realizada de forma rápida, objetiva, desta forma atende as expectativas do cliente no segmento.
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