Increasing competitive pressures have pushed manufacturers to increase the value of their offerings through the provision of Product-service systems. This shift results in an increased complexity of offerings and a higher degree of risk and responsibility taken by manufacturers concerning product availability, performance and product-enabled processes. The paper investigates the impact and potential benefits of installed base information management practices on the offering of Product-Service Systems. A case study concerning an underwater system in a cruise vessel is presented: the data collected were used to develop a simple decision analysis tree, which allows to estimate the value of installed base information in the studied case.
Abstract-The Industrial Internet promises to radically change and improve many industry's daily business activities, from simple data collection and processing to context-driven, intelligent and pro-active support of workers' everyday tasks and life. The present paper first provides insight into a typical industrial internet application architecture, then it highlights one fundamental arising contradiction: "Who owns the data is often not capable of analyzing it". This statement is explained by imaging a visionary data supply chain that would realize some of the Industrial Internet promises. To concretely implement such a system, recent standards published by The Open Group are presented, where we highlight the characteristics that make them suitable for Industrial Internet applications. Finally, we discuss comparable solutions and concludes with new business use cases.
Installed base information (IBI) is used in industrial service operations, but currently there are challenges with maintaining and utilizing this information to its full potential. The purpose of this paper is to aid in improving the realized value of IBI. We conducted two case studies of IBI collection and utilization with two industrial product-service system suppliers. From this material, we identified four elements contributing to the value of IBI and constructed a framework for managing this value. Furthermore, we identified the sources of the difference between the potential value and the realized value of IBI. The elements contributing to the value of IBI are its management, scope, utilization and quality. These elements form interconnected leaves in the proposed value clover framework. Each element potentially contributes to the difference between the theoretical maximum value and the realized value of IBI. Future research should look into the different elements and their relationships in more detail. Our framework helps managers in identifying shortcomings in the different elements of IBI value and in deciding on investments in this area. Previous literature has recognized the need for IBI, but not analyzed the different elements affecting its value. Our research offers industrial service operations a novel framework of IBI value.
Design documents can be exchanged in business-tobusiness networks through Product Data Management (PDM) system integration. This rarely used approach provides new possibilities for faster and more controlled document exchange according to networked product development (PD) needs. PDM system integration requires, however, a common understanding of the exchanged document metadata (e.g. name, type, and version of the document). We analyzed internal data models for design documents in six companies to find their common concepts. On the bases of this analysis and requirements from the PD network perspective, we developed a common data model for design document exchange. This model was then used in a prototype system for PDM system integration. We suggest that e-business standards, such as RosettaNet, could benefit from including this kind of a common data model as a part of their message descriptions. With such an extension these standards could be used for PDM system integration in PD context.
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