This case study presents data generated from Miami University Libraries’ participation in LibQUAL+™ 2000‐2001, a national service quality survey for libraries. Miami’s data are analyzed through a series of questions to identify client service needs, evaluate current service levels, and place local results within the broader context of aggregate scores and score norms from all participating institutions. Finally, questions are raised about the extent of LibQUAL+™’s relevance both for libraries that are not members of the Association of Research Libraries (ARL) and for organizational planning beyond traditional library services.
Non‐mediated, patron‐initiated inter‐library loan recently became a new component of OhioLINK, a consortium of Ohio academic libraries in both the public and private sectors ranging from major research institutions to community colleges. “Inter‐institutional lending” is used in this article to denote the process by which Miami University Libraries' patrons request items from other OhioLINK libraries. Pre‐implementation speculation, post‐implementation experiences, and control mechanisms showcase how “inter‐institutional lending” is leading to Ohio's dream of a virtual library.
Growing need for telecommunications information has resulted in the establishment of a specialized Center at George Washington University. Used by students and faculty from several programs at George Washington University, the Center also supports research inquiries from other corporate, governmental and academic libraries in the Washington, DC area.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.