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This cover sheet may not be removed from the document.Please scroll down to view the document.1 Antecedents and consequences of bank reputation.A comparison of the United Kingdom and Spain. Belen RuizJuan Antonio Garcia Universidad de Castilla-La ManchaAntonio J. Revilla Bath Spa UniversityAbstract Purpose -The purpose of this paper is to identify the key antecedents and consequences of bank reputation and whether their relative importance varies across countries.Design /methodological approach -The sample consists of 900 bank customers, representative of the national populations in the United Kingdom (500) and Spain (400), two of the countries in which the weight of the financial system on the GDP is much bigger than that of other European countries. The research hypotheses were tested by conducting a multi-group analysis with covariance-based structural equation modelling (CB-SEM).Findings -In contrast with previous studies, it was discovered that the most important cognitive antecedent of banks' reputation is reliability/financial strength. This study reinforces the prominence of satisfaction as a key emotional aspect of reputation. Differences between the United Kingdom and Spain were found in the impact of employer branding and corporate social responsibility (CSR). The positive effect of bank reputation on consumer behaviour (loyalty and word of mouth) and the existence of cross-country differences as regards loyalty were also confirmed.Originality/value -This is a systematic cross-country analysis of corporate reputation which includes not only cognitive antecedents but also emotional determinants that have been repeatedly ignored. This paper sheds light on whether the antecedents and consequences of corporate reputation vary across countries. The choice of the banking sector provides a unique opportunity to observe the determinants and outcomes of corporate reputation following an unstable time in the banking sector.

Please cite this article as: Bodoque, J.M., Amerigo, M., Díez-Herrero, A., García, J.A., Cortés, B., BallesterosCánovas, J.A., Olcina, J., Improvement of resilience of urban areas by integrating social perception in flash-flood risk management, Journal of Hydrology (2016), doi: http://dx.doi.org/10. 1016/j.jhydrol.2016.02.005 This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of the resulting proof before it is published in its final form. Please note that during the production process errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain. AbstractIn urban areas prone to flash floods, characterization of social resilience is critical to guarantee the success of emergency management plans. In this study, we present the methodological approach that led to the submission and subsequent approval of the Civil Protection Plan of Navaluenga (Central Spain), in which the first phase was to analyse flood hazard by combining the Hydrological Modelling System (HEC-HMS) and the Iber 2D hydrodynamic model. We then analysed social vulnerability and designed measures to put into practice within the framework of the Civil Protection Plan. At a later phase, we assessed citizens' flash-flood risk perception and level of awareness regarding some key variables of the Civil Protection Plan. To this end, 254 adults representing roughly 12% of the population census were interviewed. Responses were analysed descriptively, comparing awareness regarding preparedness and response actions with the corresponding information 2 and behaviours previously defined in the Civil Protection Plan. In addition, we carried out a latent class cluster analysis aimed at identifying the different groups present among the interviewees. Our results showed that risk perception is low. Specifically, 60.8% of the interviewees showed low risk perception and low awareness (cluster 1);24.4% had high risk perception and low awareness (cluster 2), while the remaining 14.8% presented high long-term risk perception and high awareness (cluster 3).These findings suggest the need for integrating these key variables of social risk perception and local tailored information in emergency management plans, especially in urban areas prone to flash-floods where response times are limited.

This paper proposes a theoretically integrated structure made up of four dimensions pertaining to environmental concern: apathy, anthropocentrism, connectedness, and emotional affinity. These four dimensions are distributed along a gradient that reflects the inclusion of nature in the self. This proposal is empirically supported by a study conducted with 514 university students. The tool created is able to measure the respective dimensions of environmental concern and analyze their relationship with a measurement of pro-environmental behavior. The main findings indicate that a high level of inclusion of nature in the self is expressed through high scores for connectedness and emotional affinity, whereas the relationships are inverted in the case of anthropocentrism and environmental apathy. A similar pattern is observed in relation to pro-environmental behavior. Some of the implications are discussed with regard to cognitive/affective differentiation in the dimensions of environmental concern.

En este trabajo se propone una estructura teóricamente integrada de cuatro dimensiones sobre preocupación ambiental: apatía, antropocentrismo, conectividad y afinidad emocional. Estas cuatro dimensiones se distribuyen a lo largo de un gradiente de inclusión de la naturaleza en el self. Esta propuesta ha recibido apoyo empírico en un estudio con 514 estudiantes universitarios. La herramienta elaborada permite medir las respectivas dimensiones de la preocupación ambiental y analizar su relación con una medida de la conducta proambiental. Los principales resultados indican que un alto grado de inclusión de la naturaleza en el self se expresa con altas puntuaciones de conectividad y afinidad emocional, mientras que las relaciones se invierten en el caso del antropocentrismo y la apatía medioambiental. Un patrón similar se observa en relación con la conducta proambiental. Se discuten algunas implicaciones con relación a la diferenciación cognitivo/afectivo en las dimensiones de preocupación ambiental.