The development of information systems and information technology, of course, can also change people's behavior in carrying out their activities, which were originally done manually, now they can be done digitally so that they are more effective and efficient. Customer satisfaction is a person's level of feeling after being able to compare the perceived performance or results compared to their expectations. Indihome is one of the products of PT. Telkom as a provider of Indihome service products which has services in the form of mobile application-based services, namely Myindihome. The PIECES framework is a framework that has six categories in classification and problem solving, namely Performance, Information and Data, Economics, Control and Security, Efficiency, and Service. This study uses the PIECES Framework method in analyzing data, the use of the PIECES framework method is very suitable in analyzing each system variable being studied because it can provide real results on the effectiveness of the system used by the company. Customer satisfaction with mobile application-based services is measured by the PIECES framework to determine the level of customer satisfaction with services. In this study, measurements were carried out using the PIECES Framework, resulting in an average score of 4.26 with a Likert scale. So service users are categorized as satisfied with mobile-based information system services.
The use of the Website-based AWS Patient Pavilion application that has been implemented by Abdul Wahab Syahrani Hospital in providing services is one example or form of information technology advancement. To find out the quality of a Website-based application that has been implemented by the hospital, it is necessary to take measurements. By measuring the quality of the AWS Patient Pavilion Website, it is possible to know the level of satisfaction based on the perception of the end user.In this research, the researcher uses the WebQual method which has been modified by adding user satisfaction variables with three main dimensions of WebQual 4.0, namely Usability, Information, Service Interaction. This research was conducted at Abdul Wahab Syahrani Hospital. Data was collected by using questionnaires. The population of this study were patients who were in a halfway house as users of the AWS Patient Pavilion Website. The results of this research are suggestions for website development
Currently, the competition for E-commerce platforms is getting tougher since the outbreak of the covid-19 pandemic, so many E-commerce companies are faced with various opportunities and threats both from within and from abroad. The use of the Shopee Application as an object of research is because Shopee is most accessed by young people where in 2021, according to the author, the Shoppe Application will experience a problem if it is used simultaneously when holding a big sale campaign. This study aims to measure the relationship between System Performance Evaluation using the PIECES framework method which includes 6 dimensions of performance, information, economics, control and security, efficiency, and service variables on Shopee's E-commerce Applications, which aims to determine the level of Application System Performance in terms of weaknesses, strengths and analyze what components need to be improved. This study uses the PIECES Framework method in analyzing data, the use of the PIECES framework method is very suitable in analyzing each system variable under study because it can provide real results on the effectiveness of the system used by the company. User satisfaction with mobile application-based services is measured by the PIECES framework to determine the level of user satisfaction with services. The results of research using the PIECES Framework resulted in an average score of 4.26 with a Likert scale. So service users are categorized as PUAS for the Shoppe application information system service
The development of Information and Communication Technology has had a great impact on human life, with these technological advances, it has changed the way large and small-scale business actors turn to businesses that are considered haram, namely online prostitution. Social media as one of the technological developments has provided GPS features that can make it easier for users to find other users around, one of which is the MiChat application. This application is one of the applications that is misused as a means of online prostitution business media in various regions and one of them is North Penajam Paser Regency. This study aims to identify and describe the business processes used in the MiChat application, and the misuse of MiChat as a means of online prostitution. This study uses the TAM (Technology Acceptance Model) method. The sources of data used are primary and secondary data obtained from respondents and the study of literature which is the author's reference
SeaBank is a digital banking application that helps the people of Balikpapan carry out financial activities ranging from saving to payments anytime, anywhere via mobile phones. SeaBank's first product was a savings account. This makes it easy to manage your daily financial activities and provides savings in accounts with high interest rates. The SeaBank application can be installed on smartphones such as Android and iOS. Just connect to the internet and access SeaBank and you are ready in minutes. The SeaBank application has many menus, including: The SeaBank application needs to identify problems to find out how satisfied users are with the SeaBank application. One of the evaluation methods is the PIECES method (performance, information, economy, control, efficiency, service). You can determine user satisfaction for each domain based on the PIECES method, which consists of performance, information, economy, control, efficiency, and service in measuring user satisfaction for SeaBank applications. Equal performance. A value of 4.36 receives a value of 4.28, the economy receives a value of 4.35, controlling a value of 4.34, streamlining a value of 4.31 and services of a value of 4.22. So that the average value obtained is 4.31, it can be categorized as satisfied users. The SeaBank application plays a big role in increasing user satisfaction for the SeaBank application and provides satisfaction and positive feedback to application users
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.