Purpose The purpose of this study was to investigate the various innovative support strategies rendered by academic libraries in support of e-learning in Zimbabwean universities. This was necessitated by the change in nature of learning and services provision in universities as a result of COVID-19. Despite the crisis caused by the pandemic, users of libraries still expect services to answer their information needs. Design/methodology/approach A quantitative study was done to unpack the role of digital library services in supporting e-learning in universities in Zimbabwe. An online questionnaire was developed using survey monkey and distributed to 50 professional librarians in both private and state universities in Zimbabwe. A total of 34 librarians responded to the questionnaire and the data was analysed and presented thematically. Data were presented using descriptive statistics in the form of figures. Findings The findings revealed that academic libraries play an important role in supporting e-learning in higher education institutions by providing electronic information resources, which are key in research, learning and teaching. The libraries provide a one-stop shop for accessing electronic resources through the digital library. Patrons have benefitted by accessing and using digital library services during the COVID-19 lockdown period. It was also discovered that libraries should ensure that they are prepared to always offer their services despite the closure of physical buildings because of the pandemic. Research limitations/implications The study used an online questionnaire only as the data collection instrument, as it was the most suitable one to get data from librarians working from home and also because of the COVID-19 health guidance such as maintaining social distance. The other methods were not used because of financial constraints. Practical implications This research showed the importance of digital services in e-learning environments, especially in developing countries. The work revealed how university librarians in Zimbabwe are coming up with practical solutions in supporting e-learning in times of crisis. The research therefore becomes handy for higher education institutions and authorities in crafting e-learning frameworks and positioning academic libraries at the centre of teaching, learning and research activities. Social implications This paper provides useful insights into how libraries can support learning especially during a pandemic. The paper details how libraries support communities by offering correct and reliable information from scholarly information sources. It also chronicles how libraries play an important part in the support of researchers in higher institutions in the fight against COVID-19. Originality/value To the best of authors’ knowledge, this research is one of the first done in Zimbabwe on strategies that libraries are using in the COVID-19 era to support e-learning. The findings presented in this study are helpful for higher and tertiary education authorities and other policymakers in improving e-learning and digital libraries.
The research was aimed at evaluating how research data are being managed in research institutions in Zimbabwe. The study also sought to assess the challenges that are faced in research data management by research institutions in Zimbabwe. Twenty five institutions of higher learning and other organisations that deal with research were selected using purposive sampling to participate in the study. An online questionnaire on SurveyMonkey was sent to the selected participants and telephone interviews were done to follow up on participants who failed to respond on time. Data that were collected using interviews were entered manually into SurveyMonkey for easy analysis. It was found out that proper research data management is not being done. Researchers were managing their own research data. Most of the research data were in textual and spreadsheet format. Graphical, audio, video, database, structured text formats and software applications research data were also available. Lack of guidelines on good practice, inadequate human resources, technological obsolescence, insecure infrastructure, use of different vocabulary between librarians and researchers, inadequate financial resources, absence of research data management policies and lack of support by institutional authorities and researchers negatively impacted on research data management. Authors recommend the establishment of research data repositories and use of existing research data repositories that are registered with the Registry of Research Data Repositories to ensure that research data standards are adhered to when doing research.
A study was conducted to examine the opportunities and challenges offered by COVID-19 on academic libraries during closure. Telephone interviews were conducted with 75 academic librarians to understand their reaction to library closure. The opportunities and challenges experienced were unpacked to show how academic librarians took advantage of imminent closure to continue offering services. It was discovered that physical buildings were closed, and some librarians were visiting the library to assist patrons virtually. The major opportunity was the introduction or enhancement of virtual services. The major drawback was the non-circulation of print resources and unavailability of seating space for patrons. The author recommended that institutions should provide internet connectivity for librarians to assist patrons from home.
A study was undertaken to analyse the opportunities and challenges that are faced in institutions of higher learning in Zimbabwe when offering information literacy. Institutions of higher learning were purposively selected. Open ended questions were sent to 20 librarians and 13 responded. It was discovered that all the institutions of higher learning which participated in the study teach IL to the students and the librarians are responsible. Librarians teach IL to ensure that the students know how to search, evaluate and use information ethically and legally. This was necessitated by the information explosion leading to the availability of various information sources. The role of the librarian is to design the curriculum, teach IL and monitor and evaluate the course as a way of improving it. It was discovered that librarians face some challenges because of the negative attitudes by students and academic staff. The author recommends that librarians should continuously upgrade themselves and library administrators should provide resources needed to offer IL.
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