Enterprise resource planning systems, if implemented successfully, can bestow impressive strategic, operational and information-related benefits to adopting firms. A failed implementation can often spell financial doom. Currently, most of the information about the failures and successes are based on reports on implementations in large manufacturing and service organizations. But enterprise resource planning vendors are now steadily turning their marketing sights on small and medium-sized manufacturers. The time is ripe for researchers to gather, analyze and disseminate information that will help these firms to implement their projects successfully. This research adopts a multiple case study approach to investigate the implementation process in small and midsize manufacturing firms in the US. The research focuses on implementation activities that foster successful installations and are developed using information gleaned from our field studies of four projects. Avenues for future research are also suggested.
Enterprise resource planning (ERP) systems have been widely implemented by numerous firms throughout the industrial world. While success stories of ERP implementation abound due to its potential in resolving the problem of fragmented information, a substantial number of these implementations fail to meet the goals of the organization. Some are abandoned altogether and others contribute to the failure of an organization. This article seeks to identify the critical factors of ERP implementation and uses statistical analysis to further delineate the patterns of adoption of the various concepts. A cross-sectional mail survey was mailed to business executives who have experience in the implementation of ERP systems. The results of this study provide empirical evidence that the theoretical constructs of ERP implementation are followed at varying levels. It offers some fresh insights into the current practice of ERP implementation. In addition, this study fills the need for ERP implementation constructs that can be utilized for further study of this important topic.
Enterprise resource planning (ERP) systems have been widely implemented by numerous firms throughout the industrial world. While success stories of ERP implementation abound due to its potential in resolving the problem of fragmented information, a substantial number of these implementations fail to meet the goals of the organization. Some are abandoned altogether and others contribute to the failure of an organization. This article seeks to identify the critical factors of ERP implementation and uses statistical analysis to further delineate the patterns of adoption of the various concepts. A cross-sectional mail survey was mailed to business executives who have experience in the implementation of ERP systems. The results of this study provide empirical evidence that the theoretical constructs of ERP implementation are followed at varying levels. It offers some fresh insights into the current practice of ERP implementation. In addition, this study fills the need for ERP implementation constructs that can be utilized for further study of this important topic.
The powerful competitive traits of a learning organization are well documented. Companies in the future will have to provide new and innovative techniques if they hope to survive and prosper. These techniques will revolve around knowledge management. However, research on using knowledge management as a tool to increase learning is minimal. Knowledge management systems provide a new vehicle to effectively and efficiently disseminate knowledge, skill and expertise throughout an organization. Knowledge management is an outgrowth of the "information society". Currently, research and implementation of knowledge has centered on the outside customer service and outside customer relationships. Little has been written about the use of knowledge to serve the training needs of the firm. This study combines the powerful competitive traits of a learning organization with knowledge management traits to potentially increase the positive effects of both.
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