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Approximately two-thirds of the patients surveyed reported reading the leaflets provided with new medications at least often. The majority reported the leaflets to be useful and easy to understand. Pharmacists should advocate reading the leaflet and promote it as a useful resource. The leaflet should not replace the pharmacist's obligation to provide verbal counseling.

Eighty-four percent of the previously identified DICs were still in existence. The most notable changes in these DICs were increases in the number of DICs focusing on educating health-professions students, the complexity of drug information questions, and the amount of time required to answer each request.

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Hours: 24 hours a day, 7 days a week Contact: Gaylene B. Tsipis, B.S.Pharm., M.S. aAfter-hours service available. b Drug information center does not meet our criteria: A center that regularly accepts a broad scope of requests from health professionals, regardless of the location or affiliation of those professionals.

Background Consumers are advised to seek information about dietary supplements (DS) before using them; little is known concerning whether this recommendation is heeded. Objective The objectives of this pilot study were to investigate whether users of DS seek information about these products before using them and particularly whether such information is sought from health-care professionals (HCPs). Methods Surveys administered face-to-face to adult consumers at three venues in New York City. Results Between November 2017 and October 2018, 199 consumers were surveyed. Of the 139 (70%) DS users, 104 (75%) used at least one DS that was not prescribed/recommended by an HCP. Of those, 88 (85%) reported seeking information about DS before using them and two (2%) noted that for some they do and for some they do not. The source of information most frequently used was the Internet (76; 84%). Pharmacists, dietitians/nutritionists, and medical doctors were reported to be a source of information by seven (8%), six (7%), and five (6%) of the respondents, respectively. DS were most commonly purchased at a pharmacy (76; 54%). Of the 199 participants, 111 (56%) perceived DS to be “very safe” or “safe,” while 20 (10%) reported that DS were “unsafe” or “very unsafe”; 60 (30%) participants were “neutral.” Conclusion Although most DS users sought information prior to using them, the majority did so by using the Internet and only a few consulted with an HCP. HCPs should be proactive in educating consumers about the importance of consulting with them prior to using these products.

Proper drug information (DI) skills are essential for being a competent pharmacy practitioner. To effectively manage DI queries and clinical dilemmas, the practitioner should follow a systematic approach that includes identifying the requester, determining the "true" DI need and obtaining background information, categorizing the question, performing the search and analyzing the information, disseminating the information, and following up when appropriate. The practitioner must be mindful to couple the published literature with clinical experience, knowledge, and logic in order to achieve optimal clinical outcomes.