touch with the on ground staff in COVID facility for any escalations and condition of the patient. Step 5 : Particular time slot was fixed for family briefing daily by the treating doctor. Impact The impact has been multi-layered where certain changes did show an instant effect to its full magnitude. Patient Satisfaction Score increased from 92% to 96%.Appreciations from Patients and Family Members on different platforms like Google reviews ,twitter and software for patient satisfaction.
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