PurposeThis paper aims to propose a collaborative approach model developed based on observations of two aerospace manufacturing small and medium-sized enterprises (SMEs) pursuing their digital transformation toward Industry 4.0.Design/methodology/approachThis research focuses on two manufacturing SMEs in North America, and data were collected using longitudinal case study and research intervention method. Data collection was performed through observation and intervention within the collaborative projects over 18 months.FindingsA model of a collaborative approach to digital transformation (CADT) for manufacturing SMEs was produced. Based on the study findings, the collaboration manifests itself at various stages of the transformation projects, such as the business needs alignment, project portfolio creation, technology solution selection and post-mortem phase.Research limitations/implicationsResearch using the case study method has a limitation in the generalization of the model. The CADT model generated in this study might be specific to the aerospace manufacturing industry and collaboration patterns between manufacturing SMEs. The results could vary in different contexts.Practical implicationsThe proposed CADT model is particularly relevant for manufacturing SMEs' managers and consultants working on digital transformation projects. By adopting this approach, they could better plan and guide their collaboration approach during their Industry 4.0 transformation.Originality/valueThis research provides a new perspective to digital transformation approaches in the aerospace industry. It can be integrated into other research findings to formulate a more integrated and comprehensive CADT model in industries where SMEs are significant players.
As an increasing number of manufacturing small and medium enterprises (SMEs) tackle their digital transformation toward Industry 4.0, the need for a methodology to manage this transformation, tailored to their particular context, becomes apparent. Since recent studies have identified critical success factors (CSFs) for the Industry 4.0 transformation of manufacturing SMEs, this paper aims to operationalize these CSFs and propose an Industry 4.0 transformation management methodology. This research is based on an extensive literature review on CSFs for Industry 4.0 transformation, followed by a Delphi–Régnier survey with a panel of Industry 4.0 experts. For each CSF, specific actions to perform at different stages of the Industry 4.0 transformation were defined and validated by experts. Based on a proposed Industry 4.0 transformation process, not all CSFs have to be managed at every phase and step of the transformation process. Each CSF must be supported by different actions positioned within each Industry 4.0 transformation process step. The results of this research are particularly relevant for manufacturing SME managers and consultants managing Industry 4.0 transformation. By performing these actions, they can ensure the achievement of multiple CSFs during their digital transformation projects and, thus, ensure their success. This research combines the academic and professional domains by proposing a way for theoretical findings to be translated into clear actions. The proposed model allows all the actors involved in manufacturing SMEs’ digital transformation projects to understand the actions needed to achieve a successful transformation.
PurposeThis paper aims to investigate the characteristics and dynamics of the organizational changes needed to facilitate the management of an Industry 4.0 transformation in manufacturing SMEs and propose an approach to manage them.Design/methodology/approachThis research focuses on a single manufacturing SME in North America, and data were collected using a research intervention method. Data were collected through observation and intervention within the SME over 27 months.FindingsThe research has shown that organizational changes are required in manufacturing SMEs to better manage their Industry 4.0 transformation projects.Research limitations/implicationsUsing the case study method limits the generalization of the results. The organizational changes observed, and their characteristics might be specific to the studied manufacturing. Although results could vary in different contexts, many manufacturing SMEs have similar characteristics to those observed in this study.Practical implicationsThis research provides preliminary evidence of an iterative organizational change management approach that manufacturing SMEs must adopt to facilitate the management of their digital transformation.Originality/valueThis research provides a better understanding of how a manufacturing SME can improve its capabilities to manage its digital transformation by introducing iterative organizational changes. From these results, a link to the organizational learning literature can be drawn and developed upon.
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