Purpose -The purpose of this paper is to present the findings of a research conducted in Iceland during the period 2001-2005 and in 2008 on how employees view their use of Electronic Records Management Systems (ERMS). Design/methodology/approach -Qualitative methodology was used. Four organizations were studied in detail and another four provided a comparison. Open-ended interviews and participant observations were the basic elements of the research. The research discovered the basic issues in the user-friendliness of ERMS, the substitutes that employees turned to if they did not welcome ERMS, how confident employees were in their computer use and how they felt that their work could be shared and observed by others. Findings -Employees seemed to regard ERMS as a groupware for constructive group work and not as an obtrusive part of a surveillance society. The research identified training as the most important factor in making employees confident in their use of ERMS. Participation in adapting the classification scheme to the ERMS changed the views that employees had regarding the user-friendliness of the ERMS and their effectiveness as users. Originality/value -This topic has not been studied as regards ERMS before. The research identifies the most important implementation factors and the issues that must be dealt with to make employees more content, confident and proficient users of ERMS.
PurposeThe purpose of this paper is to present the findings of research conducted during the period 2001‐2005 in eight organizations in Iceland on the implementation of four Electronic Records Management Systems (ERMS).Methodology/approachQualitative methodology was used, involving open‐ended interviews and participant observations. The participants were 38 employees of the eight organizations and six experts employed at six software providers.FindingsThe research identified the most important implementation factors for a successful outcome, exemplified in the implementation of the ERMS meeting expectations with a high proportion of the expected users actually using the system. These factors were managerial support, co‐operation of the records management and IT functions in the system development, and in the training of the users in both records management and the system. The users should participate in the implementation process and have a say in adapting the functional classification system to the ERMS.Practical implicationsThe findings should aid the implementation of ERMS in other organizations in Iceland and abroad. These findings may, therefore, be of direct value for middle sized organizations in Western Europe, North America and Australia as the organizational culture regarding work, co‐operation and competition is similar in these parts of the world.Originality/valueNo research has been conducted in Iceland on this topic before, and only a few descriptive accounts have recently become available on the implementation of ERMS in other countries.
Purpose – The purpose of this paper is to present findings of a survey conducted during 2012 in Iceland with the intent of examining public opinion on government provision of information, i.e. whether the public felt that the authorities withheld information, either about subjects of general public interest or about public expenditures, if the authorities felt there was a reason to do so. Design/methodology/approach – A survey questionnaire was sent in March 2012 to almost two thousand Icelanders. This was a random sample selected from the National Registry. The response rate was almost 67 per cent. The survey was modelled on other research and resources that had examined trust toward public authorities and the influence of Freedom of Information Acts on government information practices. Findings – The survey discovered that the greater part of the citizenry felt that the authorities did keep important information of general public interest secret often or sometimes. Only 2-3 per cent of them believed that this never happened. Most of those surveyed felt as well that important information about public expenditures was often or sometimes withheld. Only 3-5 per cent of the respondents were of the opinion that this never happened. Practical implications – The results could be of value to public authorities that want to improve the provision of information and practice according to freedom of information act. They could also bring varied and valuable opportunities to the profession of records managers as well as others who practice information management. Originality/value – The survey adds valuable information and fulfils a need for a better understanding of what the public believes regarding government provision of information in Iceland. Although the survey is limited to Iceland, these findings may also be of value to public authorities and researchers in the Western World, Australia and New Zealand, to give a few examples where the culture and the practice of government may not be that different, as well as in other countries. The survey can lay the foundation for further research into the field.
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