This study aims to create a pract ical quality benchmark for incubators. The benchmark is a model to be followed in order to help incubators deploy all processes defined by the quality accreditation label called Centro de Referência para Apoio a Novos Empreendimentos [Reference Center fo r Support to New Ventures] -Cerne. The purpose of this label is to standardize the processes and level the quality of the incubators. The study was based mainly on two tools of quality management. One is the PDCA cycle and the other is the 5W2H. There are countless benefits fro m this certification. A mong such benefits: ensuring the incubated companies higher quality in rendered services; enhancing the visibility and credibility of the incubator and incubated companies; reducing process variability; increasing the competitiveness of the incubator; in addition to benefiting fro m a more effective and systematic management system. Thus, this practical benchmark will be very useful for any incubator that has an interest in receiving the Cerne accred itation. Those involved with the incubators had a positive experience with the objective material, with clear and organized information. With this material, it will be simp ler to systematize and standardize the processes required by Cerne accreditation.
IntroductionThe field of ergonomics and the field of quality have a history as two separate disciplines. Both fields are relatively young and are largely of an applied nature. The dominating paradigms have undergone changes in recent years. On the other hand, Health and Safety has its own place, centred in the improvement of working conditions. At TAP PORTUGAL, these three domains are organised in such a way that the ergonomics interventions are embedded in the Occupational Health and Safety department, at UCS, the healthcare provider for all the TAP group companies. One of these companies is the maintenance unit, a MRO, TAP Maintenance and Engineering that plans each year, two Continuous Improvement Weeks and recently the ergonomist has been invited to collaborate.MethodsThe ergonomist was invited to participate in three Continuous Improvement Weeks, part of a multidisciplinary team (4 elements) with workers and engineers. The projects were: ‘Redesign of a Coffee Machines Test Bench’; ‘Brake parts transportation cart’ and ‘Maintenance aircraft lighting’. The ergonomic analysis methodologies were applied as well as the tools of continuous improvement, requiring an effort of adaptation between the professional different points of view.ResultsBoth Quality and Ergonomics tools were applied and the teams produced recommendations regarding performance and health and safety concerns.DiscussionThe introduction of an ergonomist in the team of continuous improvement improves the final result of the process since the importance of the human factor is determinant for the success of the projects. In order to participate in these teams the ergonomist needs to master the Quality analysis tools, to have the time to carry out the work activity analysis and to obtain information (especially KPI) of both ergonomics and health and safety domains.
Incubadoras de empreendimentos constituem-se um importante meio para o desenvolvimento empreendedor em todo o mundo, podendo ser de caráter público, privado, econômico ou social. Seu principal objetivo é desenvolver projetos inovadores por meio de um sólido programa de suporte tecnológico visando o crescimento das empresas que estão incubadas. Este estudo tem como objetivo analisar características bibliométricas dos artigos relacionados a incubadoras de empreendimentos em periódicos de alto impacto da área de empreendedorismo e inovação tecnológica, com um recorte longitudinal de 2000 a 2015. Trata-se de uma pesquisa exploratória de abordagem quantitativa e qualitativa. O método utilizado baseia-se na sistematização do processo de busca e seleção de artigos proposta pelo ProKnow-C, fazendo uso de técnicas de análise bibliométrica considerando o que o pesquisador julga importante para o tema de pesquisa. A aplicação do método permitiu obter um portfólio bibliográfico com 14 artigos relevantes e de prestígio científico. Com esta pesquisa, pode-se fornecer ao pesquisador conhecimento sobre os periódicos mais relevantes para o tema, além de artigos e autores de destaque úteis para se iniciar uma pesquisa no tema incubadora de empreendimentos.
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