Despite growing interest, publications on ERP systems within the academic Information Systems community, as reflected by contributions to journals and international conferences, is only now emerging. This article provides an annotated bibliography of the ERP publications published in the main Information Systems journals and conferences and reviews the state of the ERP art. The publications surveyed are categorized through a framework that is structured in phases that correspond to the different stages of an ERP system lifecycle within an organization. We also present topics for further research in each phase. .
Although inter-organizational information systems (IOIS) implementation has been widely studied, mainstream literature has not focused on understanding how implementation unfolds and how the existing components of the installed base shape the process. This paper addresses this gap by conducting a socio-technical, process-oriented, and multilevel study. Based on a longitudinal in-depth case study of the implementation of an industry IOIS, we develop an explication of IOIS implementation that considers the role of the installed base. Using the lens of actor-network theory (ANT), we counter the mainstream IOIS literature by showing that IOIS implementation cannot only be explained by a fixed set of independent factors; instead, the dynamic mutual shaping of socio-technical actors throughout implementation complements existing factor-based models in explaining the evolution and the outcome (success or failure). The study also shows the importance of complying with the technical and non-technical components of the installed base for an IOIS to be successfully initiated.
We present a proposal for selecting ERP products from a formal description of their relevant characteristics. The work is based on a previous and successful collaboration with a midsize company in the field of software package selection. An ERP was selected following a systematic methodology called SHERPA. In this past experience, SHERPA relied on natural language descriptions of the application domain, user needs and candidate ERP solutions. In this-paper, we show that a formal language may be used for modeling this application domain, translating user needs into requirements over the ERP products, and for reflecting how concrete ERP products adjust to them. Having selection criteria used during ERP acquisition formally modeled, as well as user needs and ERP product descriptions, we expect to obtain more reliable and understandable results in this process.
Discusses empowerment in terms of common misunderstandings. Everybody talks about empowerment these days and many company leaders claim to be practicing it, but there are a great number of managers ‐ and employees ‐ who do not really understand what empowerment involves. As a result, many problems have arisen as confusion over decision‐making authority and access to information reigns supreme. Lays out, in a straightforward manner, what empowerment is, common misconceptions around it, and a process for increasing the chances that employees will be empowered with success.
In this chapter a framework for monitoring user involvement and participation within ERP implementation projects is proposed, by using the Goals/Questions/Metrics method. The results of this work are threefold. First, a literature review is presented on the topic of user involvement and participation as related with ERP implementation projects. Second, a framework for monitoring user involvement and participation in ERP implementation projects is proposed. And third, a Goals/Questions/Metrics preliminary plan is proposed to monitor and control user involvement and participation within ERP implementation projects.
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