Purpose The purpose of this paper is to explore the experiences of vulnerable young people in using a local child and adolescent mental health service (CAMHS). Design/methodology/approach A mixed methods design was employed in which participants completed the self-report Experience of Service Questionnaire (CHI ESQ) (n=34), and a subgroup completed individual semi-structured interviews (n=17). CHI ESQ satisfaction data were also compared with a national data sample provided by the Child Outcomes Research Consortium (n=621). Findings Many young people appeared to have a mixed or negative experience of the CAMHS service. They strongly emphasised that feeling listened to, cared for, and supported, in addition to access and continuity of care, are key methods to enhance their experience. They also reported a lack of knowledge and stigma associated with mental health as key barriers to engagement with services more widely. Research limitations/implications Purposive sampling was used to recruit a carefully defined group of vulnerable young people from one school using a single CAMHS service. Practical implications A number of recommendations were identified that could enhance the service experience of young people. Originality/value There is a significant paucity of knowledge regarding young people’s views and experiences of CAMHS, especially those with high vulnerability for mental health difficulties. This exploratory study offers methods for capturing the opinions of underrepresented young people to inform future service design.

The study highlights that youth at risk of BD should be allowed to express their ideas on what interventions they believe are likely to be most beneficial for them, as their views may differ from other advocates who are routinely consulted, such as PBD. A noteworthy finding was that OSBD thought that being included in the clinical dialogue about their parents' BD would decrease rather than increase their stress levels.

Websites are corporate resources. Jo Davison's insights have to do with making them resources that generate real value in terms of brand, customer relationships, and sales. Design is the key to achieving these goals and, with illustrations from an industrial products company, a retailer, and a professional services firm, Davison details the elements of sites that are approachable, beautiful, and hard‐working.

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