The use of Business Excellence Models (BEM) has become popular in the last two decades and several companies have learned from such models and learned how to use them. More companies, we guess, have experienced problems when using such models because of various weaknesses such as too sophisticated assessment criteria, excessive paperwork, cumbersome procedures, and a lack of focus which have limited its use in practice. To respond to some of those problems a new overall Business Excellence Framework (BEF) has been developed which invites for adaption instead of adoption of existing BEMs. The suggested overall BEF helps to integrate BEM with management tools/techniques and the organizational culture/characteristics for guiding an organization towards BE. A document-based empirical case of a world-class company, Boeing Aerospace Support, is being investigated to illustrate how the overall BEF may work in practice as a complement to an existing BEM when companies adapt such models to their specific contexts.

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Quality management (QM) has been popular and widely used in Taiwan since the 1960s. However, it has been found that a review of its development is lacking. Hence, this paper aims to examine the history and the evolution of QM in Taiwan, and to take a step further to look for cues for shaping its future development. The research purpose of this paper is more specifically to review the development of QM during the period from 1970 to 2012. Quality Magazine, the most popular reading material on QM in Taiwan, has been selected as the search database. The overall review result shows that the development of QM in Taiwan has three developmental phases: (1) the quality technologies and tools focus period (1970-1985); (2) the QM system integration period (1986-2000) and (3) the quality in service industry development period (2001-2012). In light of the overall as well as the detailed review results, senior quality experts were invited for consultation, discussion and prediction of the needs and the future development of QM in Taiwan

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