The construction of 12328 telephone is a process of gathering wisdom from multiple sources, focusing on top-level design, and advancing as a whole nationwide. In the process of project construction, combined with the public’s demand for travel services and the improvement of the transport industry’s governance capabilities, the “12328” telephone system was researched from top-level design, technology research and development, system construction, and data application. Moreover, technological breakthroughs have been carried out based on key and difficult areas. Based on the above research, the telephone service resources of all areas of the transport industry have been integrated, and the national transport service supervision telephone ‘12328’ one-off dialing service has been realized, and an efficient, smooth and convenient channel for public sentiment and information service has been formed. The 12328 transport service supervision system with unified standards, reasonable structure, complete functions and efficient operation has been established nationwide. And by reserving interfaces with related industries, promote the interconnection and intercommunication of comprehensive transport service supervision information and the collaborative processing of business.
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